Orthora Footwear Reviews | Read Customer Reviews of orthora-footwear.com

Orthora Footwear Reviews | Read Customer Reviews of orthora-footwear.com

Orthora Footwear reviews

2,900 approved reviews, newest moderated first

Carrie W.
Sep 20, 2026
This company is a joke
This company is a joke. I ordered shoes for my plantars fasciitis. I was desperate, not normally would i order shoes online. It took weeks to get them. The communication wemas good up until I received them. I tried them on and the did not fit properly. They are not made well. I asked for a return and the brushed me off. After three emails, they ghosted me. DO NOT ORDER FROM THIS COMPANY!
Response from Orthora FootwearSep 21, 2026
Hi Carrie, We’re truly sorry to hear about your experience with the delivery delay, fit, and difficulty getting a response after receiving your shoes. We understand how frustrating this must have been, especially after you reached out several times. Please know that we are not trying to ignore you. A member of our team has already sent you an email to help resolve this issue and work toward a resolution. We appreciate your patience and hope we can assist you further. Orthora Footwear
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Customer
Sep 20, 2026
The shoes were very uncomfortable and…
The shoes were very uncomfortable and made my feet hurt. When I tried to return them I was told to ship them back to China. The cost for that is $50 in postage. Then they offered a credit on their website. Why would I want to buy from them again. They finally offered to refund 20% which I took. I recommend NOBODY BUYS FROM THEM. THEY ADVERTISE WEAR FOR 60 DAYS AND WE'LL TAKE THEM BACK IF YOU'RE NOT HAPPY. THE RETURN ADDRESS ON THE PACKAGE IS HILLSIDE PARK IL. THIS IS A SCAM!!! DON'T BUY ANYTHING FROM CHINA. I THOUGHT I WAS BUYING FROM THE US.
Response from Orthora FootwearSep 21, 2026
Hi there, We’re truly sorry to hear that the shoes were uncomfortable and caused your feet to hurt, and we understand your frustration with the return process and the concerns you raised about the guarantee. I want to assure you that Orthora Footwear is a legitimate company and not a scam. We also offer a 45-Day Comfort Guarantee, which is intended to provide customers with support when their shoes do not meet their expectations. We’re sorry that the return process and available resolution did not meet your expectations. We appreciate you sharing your concerns and will use your feedback to help improve the customer experience. Orthora Footwear
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Saida A.
Sep 20, 2026
Great shoes
Great shoes
Response from Orthora FootwearSep 21, 2026
Hi Saida, Thank you for your kind feedback. We’re glad to hear you’re enjoying your shoes! We truly appreciate you taking the time to share your experience with us. Orthora Footwear
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Sonya
Sep 20, 2026
Fixed my order
Fixed my order
Response from Orthora FootwearSep 21, 2026
Hi Sonya, Thank you for your feedback. We’re glad to hear that we were able to help resolve your order. We truly appreciate you giving us the opportunity to assist you. Orthora Footwear
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Maria
Sep 20, 2026
Easy check out
Easy check out
Response from Orthora FootwearSep 21, 2026
Hi Maria, Thank you for your feedback. We’re glad to hear you found the checkout process easy and convenient. We truly appreciate you taking the time to share your experience with us. Orthora Footwear
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Laura
Sep 20, 2026
Easy to order
Checkout was easy and price seems reasonable however I was disappointed and surprised to see a charge of $4.95 for shipping insurance. You offer free shipping but then charge that so it cancels the free shipping. First time ordering these shoes and hoping they will help with my planters fasciitis
Response from Orthora FootwearSep 21, 2026
Hi Laura, Thank you for sharing your feedback. We’re glad to hear the checkout process was easy and that you found the price reasonable. We’re sorry for the confusion regarding the $4.95 Shipping Protection charge. Just to clarify, Shipping Protection is optional and can be removed or canceled before completing checkout. Also, all orders include free standard shipping. We appreciate you sharing your feedback and hope your new shoes arrive safely and provide the comfort and support you’re looking for. Orthora Footwear
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Linda C.
Sep 20, 2026
Easy to order however
Easy to order however, I found it unclear with ordering 2 for lower price to select a different color and not order 2 of same color. I truly hope these are great sneakers
Response from Orthora FootwearSep 21, 2026
Hi Linda, Thank you for sharing your feedback. We’re glad to hear you found the ordering process easy, but we’re sorry the color selection for the two-pair offer wasn’t clear. Just to clarify, you can choose different colors when ordering two pairs. We appreciate your feedback and will share your suggestion with our team so we can make this option clearer during checkout. We hope you love your new sneakers and that they provide the comfort and fit you’re looking for. Orthora Footwear
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Linda S.
Sep 20, 2026
The shoes I ordered
The shoes I ordered, took an extremely long time to get to me. I would request information and just kept getting the same tracking response and I was getting very frustrated. I was following the tracking and I just didn't understand why it was having to come from so far away.
Response from Orthora FootwearSep 21, 2026
Hi Linda, We’re truly sorry for the long delivery time and frustration caused by the repeated tracking updates. We understand how concerning it can be when your package seems to remain at the same stage for an extended period. Please know that a member of our team is already working closely with you to address your concerns and help resolve the situation. Thank you for your patience and for giving us the opportunity to assist you. Orthora Footwear
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