Orthora FootwearReviews of orthora-footwear.com

Response from Orthora FootwearSep 28, 2026

Hi Paula, Thank you for sharing your feedback! We understand the confusion regarding the Buy One, Get One (BOGO) offer, and we appreciate you bringing this to our attention. The BOGO promotion is available when the order is placed through the specific BOGO option on our website. If the second pair was added through a regular product listing, the BOGO offer would not apply. For future reference, you can find the BOGO options here: https://www.orthora-footwear.com/collections/bogo We hope you enjoy your new shoes and that they provide the comfort you’re looking for. Thank you for giving Orthora Footwear a try! Orthora Footwear

Response from Orthora FootwearSep 27, 2026

Hi Barbara, Thank you for sharing your experience! We’re sorry the shoes were too big, but we’re glad to hear that Jersey made the exchange process easy and helpful. We appreciate your kind words and hope your replacement shoes arrive smoothly and are a much better fit! Orthora Footwear

Response from Orthora FootwearSep 27, 2026

Hi there, We’re truly sorry for the concern and worry regarding the sizing of your order. We completely understand how important it is to make sure the shoes and insoles match the size you selected. We’d love the opportunity to look into this and make it right. Unfortunately, I wasn’t able to locate your order using the information available in your review. If you could email us your order number, the full name used for the purchase, or the email address used at checkout, I’ll personally have our team look into this and assist you as quickly as possible. You can reach us at [email protected]. Thank you, and we look forward to helping you. Orthora Footwear

Response from Orthora FootwearSep 27, 2026

Hi Kim, We’re sorry to hear that you’re unhappy with the shipping delay. We completely understand how frustrating it can be to wait for your order, especially when you’re looking forward to receiving it. Upon checking, your order is still within our stated delivery timeframe. A member of our team will also work closely with you to help address any concerns and ensure the matter is resolved appropriately. We appreciate your patience and understanding. Orthora Footwear

Response from Orthora FootwearSep 27, 2026

Hi Jess, Thank you for your kind feedback! We’re glad to hear that you find our shoes affordable, nice, and stylish. We truly appreciate you taking the time to share your experience and support Orthora! Orthora Footwear

Response from Orthora FootwearSep 27, 2026

Hi there, Thank you so much for sharing your experience and for recognizing Karen’s efforts. We’re glad to hear that she was able to assist you with your size exchange and help turn the situation around. We truly appreciate your kind words and will be sure to share your feedback with Karen and our support team. Thank you for giving us the opportunity to assist you. Orthora Footwear

Response from Orthora FootwearSep 27, 2026

Hi Silvana, Thank you so much for your kind feedback! We’re thrilled to hear that you really love your shoes. We truly appreciate your support and are so glad you’re enjoying them! Orthora Footwear

Response from Orthora FootwearSep 27, 2026

Hi Chris, We’re truly sorry to hear about your experience and understand how frustrating and disappointing it must be to have concerns about the shoes, delivery time, return process, and communication with our support team. We also want to reassure you that Orthora Footwear is a legitimate company, and we take concerns like yours seriously. We’re sorry that your experience has left you feeling otherwise. Upon checking, a member of our support team is working closely with you to address your concerns and help reach a fair resolution in accordance with our policies. We appreciate your patience while we work through this with you. We sincerely apologize for the inconvenience and frustration you’ve experienced, and we appreciate the opportunity to make things right. Orthora Footwear