Janet Q.
I did not receive both pairs I ordered
I did not receive both pairs I ordered. I purchased the buy 1 pair get 1 pair free. After 2 weeks I only received 1 pair. They said both were delivered but there was only the 1 pair in the bag. Since I have only 1 tracking number I can not track it. Still waiting on some kind of resolution.
Response from Orthora FootwearSep 30, 2026
Hi Janet, I’m truly sorry about your experience, and I’d love the opportunity to make this right. Unfortunately, I wasn’t able to locate your order using the information available in your review. If you could email us your order number, the full name used for the purchase, or the email address used at checkout, a member of our team can look into the missing pair and work toward a resolution as quickly as possible. You can reach us at [email protected]. Thank you, and we look forward to assisting you. Orthora Footwear