customer
Confusing "credit" that's not really a credit
The ordering was actually pretty easy, but after I paid with PayPal . . . that's where it got confusing. It said I had a $160 credit, so I thought, "Cool! Another pair of shoes and inserts for free!" Except it wasn't free, and now I'm getting another pair of shoes for another $40 that I didn't really want to spend.
Response from Orthora FootwearAug 3, 2026
Hi Valued Customer, We’re truly sorry for the confusion and frustration you experienced regarding the credit offer. This is not the experience we want our customers to have, and we understand how disappointing it can feel when expectations don’t match what happens during checkout. We’d appreciate the opportunity to look into this and make things right. Unfortunately, we weren’t able to locate your order using the information available in your review. If you could please email us your order number, the full name used for the purchase, or the email address used at checkout, our team will personally review your case and assist you as quickly as possible. Please reach out to us at [email protected], and we’ll be happy to help. Thank you for giving us the opportunity to resolve this for you. ❤️ Orthora Footwear