Orthora FootwearReviews of orthora-footwear.com

Very disappointing experience with Orthora Footwear. I purchased a pair of shoes that turned out to be uncomfortable, so I contacted customer service to request a return and refund. Orthora advertises easy returns and a 45-day comfort guarantee. However, nowhere during my purchase did I see any clear disclosure that customers in the United States would be required to ship returns all the way back to China at their own expense. When I requested a refund, I was given a return address in Dongguan, China. International return shipping is expensive and inconvenient, making the return process extremely frustrating. Instead of offering a reasonable return solution, the company suggested purchasing another pair by paying an additional shipping and handling fee. I find this return process misleading and unfair. If customers are required to return products internationally, this should be clearly disclosed before purchase, not after requesting a refund. The advertised easy returns and comfort guarantee create expectations that don’t match my experience with their actual return process. I would strongly caution anyone considering purchasing from Orthora Footwear. Be aware that you may be expected to ship your returns to China at your own expense. Very disappointing customer service and lack of transparency.

So far, the ordering process was simple. I did have an inquiry about why I was charged tax when the state of Pennsylvania is not taxed for clothing, shoes, groceries, etc. My question has been forwarded through your communication system. Of course, I have not received the shoes yet, so I am just responding to the ease of ordering, which has been good so far. I will see how tracking goes as the order is processed.

If I could give Susan less I would don't ever buy from these people I have sent emails to get return the shoes and I got an email telling me she would not refund my money (I usually wear a 8 1/2 or 9 they told me I should buy a size 10 and they are a size and a half to big ) and she told me if she had to refund my money she would loss her company and said she would give a 50% off voucher to buy their new shoes lol .when I am done with this scam she will loss everything. And yes I have the emails she sent.

Very easy to order

The website was easy to navigate and I loved being able to use Apple Pay so all of my information was easily populated. I think it is uncertain when you order shoes online but with BOGO and 45 day return policy I can’t wait to try the new shoes.

La comunicación es efectiva y son amables

Once I finally received the shoes that I ordered putting them on one was way too big the other one fit my foot OK but when I walked on the floor, it’s like you have hard plastic souls, and it made walking very slippery. I do not recommend these shoes because of the slipperiness of the souls they’re not rubber, gripping they do not grip the floor unless you’re in grass or on carpet when I contacted the company to get a refund or to ship the shoes back they said they don’t receive the shoes back and they don’t give refunds to shoes that were on sale because they had marked these shoes 70% off to get people to buy them. The owner wrote me an email and said that they’re struggling as a company and they’re producing a new shoe and they give me a voucher for 50% off of the new shoe. Well there’s nothing like that written when you buy the first pair of shoes and so now I’m out the money that I paid for the shoes all the time waiting for the shoes which was way longer than what they said on the shipping estimation and I would not recommend this company to anyone to buy shoes from just not an upstanding company. They don’t stand behind their product and they don’t make their customers happy.

I accidently pressed the wrong card and I really need the money back.