Ortho DogReviews of orthodog.com

The Ortho hip brace does not fit properly. The correct sizes were submitted. I'm suggesting that dog owners take their pets to an expert you is able to customize the appropriate hip brace.

I am so pleased with the customer service here . I have only had a couple days use of the brace for my dogs torn acl but when I finely got it on properly, she just seemed so excited and happy and trying to bounce all over the place. This company was most helpful and I am very grateful to have found them . I will give them 5 stars now because the service I got was amazing! It was a little difficult to get to fit at first but once I did, so far, so good! Very please and next will be for her hip dysplasia

Ordered hip hound brace, didn't fit despite following website measurement directions. Company gave me a really hard time and sent nasty email and only have me a partial refund after I filed a pay pal claim. Harness was flimsy and braces not supportive and wouldn't have helped even if they had one that fit.

Our 12 year old German Shepherd has severe hip dysplasia, but is in overwise great health. She loves walks, but got to the point where she couldn't go for a walk, and she would lie around looking very unhappy. We looked into surgery, but the money is out of our budget range, so we tried the Ortho Dog brace about a month ago. I waited to write the review because at first she didn't really like it because it changed her gait. The first week, I would have given this product three stars. However, she knows the brace means a walk and that makes her happy. We started with very short walks where she would tire out and I thought I would have to carry her home at some points, but we kept at it. But the walks just keep getting longer and she is getting stronger and is much happier. Is this going to "fix" hip dysplasia? No, only surgery would do that. Keep your expectations realistic. For us, this brace has put the spark back in our dog. One month of use for us. Five stars.

Our 13 1/2 year old dog had really slowed down because of hip dysplasia that is so bad that his right leg bone was no longer connected to his hip. This meant having to carry this 65-pound dog up multiple flights of stairs. Walking had slowed to a painful shuffle with the nails of one rear leg often dragging on the pavement. He would walk a few feet slowly, stop, rest, and walk a few feet again. It was heartbreaking to watch :( Searching for some kind of solution, we heard super-positive feedback about Ortho Dog from a friend of a friend who had purchased their Hip Hound Brace for the same problem. We too read the negative reviews about their return policy (which is a bit restrictive but is also very common sense), but decided after researching competing products to give Ortho Dog a try. We bought the Hip Hound Brace hoping that using it would at least reduce our dog's pain while out for a walk. The results were and are GAME-CHANGING. Now I have to jog to keep up with our dog! He loves long walks again instead of pulling for home at the first street corner! Upon our return home, dog walks up the steps. No more carrying him!!!! He radiates confidence instead of pain and discomfort!!! We only use the Hip Hound Brace when we talk him outside for a walk. I do not know why, but the wonderful results have carried over to when he is moving around in the house without the brace. Last night I came home and he ran down the long hallway to greet me --- right next to our other dog who has no hip dysplasia and is much younger!!! The Ortho Dog has significantly improved our dog's quality of life, and we are super-grateful that they made this all possible!!! A few things you should also know: Ortho Dog offers several products tailored to various mobility problems. So if your dog has mobility issues other than hip dysplasia, I suggest you check out their web site to see whether they offer a product that addresses your dog's needs. This is no one size fits all solution! As part of the checkout process, the site asks some questions (have a yardstick or tape measure handy) to recommend the exact size of Hip Hound Brace to order. Before buying we had one or two questions; Ortho Dog responded within an hour or two to our email inquiry and even asked follow-up questions to provide us with an optimal answer. Good sign! For the first 3 or 4 days we put on the brace, our dog slightly resisted me putting on the brace and walked a bit awkwardly. After that break-in period, he now stands completely still as I put the brace on, and he begin walking like he did 5 or more years ago. So be a bit patient if you buy this product; it does work!!! There are velcro straps on the rear leg part of the brace that require a bit of trial and error to adjust to your dog's legs. But once you adjust them to fit, you can leave the velcro straps "locked" and just slip on the rear part of the brace like a pair of doggie shorts going forward. NOTICE: We have no relationship (financial or otherwise) with Ortho Dog and/or its owners. We received no compensation for writing this review. Ortho Dog doesn't know that this is being posted.

The company took my money and gave a brace that does not fit the dog. They don't refund your money. I sent pictures and they sent a second brace which still did not fit. BAD COMPANY. DON'T DO BUSINESS HERE. BE WARNED.

DO NOT BUY THIS PRODUCT! Dealing with ORTHODOG has been an ABSOLUTE NIGHTMARE! Does not stay in place. Have to continually readjust. It also tore into my dogs leg drawing BLOOD. Because of this I couldn’t even use it! Oh yea, and their customer service is the worse I’ve ever had to deal with! The ONLY reason I gave them a star is because I had to - to write this complaint There are MANY other companies out there to help your poor family member. Take it from me, this will only hurt you and your dog even more than you both already are AN ABSOLUTE NIGHTMARE!

DO NOT PURCHASE THIS PRODUCT. I’m writing this review, in an effort to save someone else the aggravation, esp when already stressed B/C you have an injured dog & are trying to help it get better non surgically. If you are considering this product (Cruciate Care Knee Brace), please read this review, and go to the BBB website & read all the negative claims before buying. After purchase, I received a shipping confirmation within AN HOUR of ordering it, but when I had issues with it once my dog started wearing it, it was a nightmare to get a hold of customer service. When I finally did, I spoke with Elizabeth, the owner and developer. They like to take payment but they do not like to help fix problems or offer refunds. They state that they will not refund a product with hair on it, so when you first get it you are to put a shirt over your dog and socks on its legs until you are sure the brace fits, or you may receive a reduced refund or none at all. I followed the rules and insured a proper fit. The brace “fit” appropriately so I put it directly on my dog, but after she wore it for about a day, it became clear, that whenever my dog would lay down, the brace would slip down and literally hang up on the ankle of her injured leg. (See Picture Attached) When she would try to get up, the brace took her leg out at the ankle putting strain on the knee area. The brace is dangerous, esp for a dog who already has a CCL or stifle area injury. (I'll mention too that they throw it in your face that you agreed to and signed the return terms, as if that is their magic words to not be liable for anything.) I tried twice to contact the company via their online contact form, with pictures of the fit as well as how it looked when it slipped off and never heard anything. Then I tried calling (a little upset by now) and was told they “NEVER have problems with the online form" and I now needed to send the pictures again to another email. When I did, Elizabeth emailed me back, said it seems as though a custom fit brace would be better and I was to mail their brace back. See emails attached. (Another thing I will point out is it states on their contact form: "Note: If you receive a message that your email has been rejected as spam, please try using an alternate email address. The best method for contacting us is by using our contact form below. If you continue to have your email blocked as spam, please contact us by phone." I have NEVER in my life seen this on a contact form, and it made me think that they must have had problems somewhere to put this in writing..... but “they NEVER have had a problem receiving contact forms”.... A few days after mailing it back, I had to contact them to see if they received it and I was told that I would receive NO REFUND at all because of the dog hair and that the elastic was frayed. Again, the issue wasn’t with the fit, I handled that procedure as stated in the instructions, it was a DESIGN FLAW in the product that would never have shown up until after the dog wore it for a time, and NO ONE would have left the brace on their dog over top socks and a shirt for days - completely unrealistic. Also, by them saying the "elastic was frayed" on a brace my dog wore no more than two days is only another testimony to the overall quality of the produce. Don’t buy this product, it is a nightmare and dangerous! They eventually refunded me $30 (of the total fee of $262). I deserved a full refund. I’ll also comment that shipping initially cost $27 and I paid $9.45 to return it, as per instructions, and then they did not listen to me when I said I did not want it mailed back to me, so I could “Donate it….” (Its dangerous, why would I?), and THEY PAID POSTAGE AGAIN to send it back to me (if you’re are counting, it was shipped 3 times.) The business is managed terribly and there is a lot of wasted money being spent, but no refunds made when the issue isn’t due to customer use/error. DO NOT PURCHASE!