Ortho DogReviews of orthodog.com

They have excellent customer service. But.. Deffently not made well enough to be worth 350 bucks. If your dog likes to get silly, rolling around on its back.. expect the leg peices to easily come off. Everytime my girl rolls around they come off. Cause the velcro gets stuck on the carpet or blankets and it pulls the velcro apart. And the flimsy plastic clips that are supposed to hold the straps in place for adjustment, dont stay clipped down. They easily flop back up, allowing the straps to eventually loosen and make it so the leg peices can come off. So I can't leave this on her when im at work. I have to be around when she has it on. Otherwise she would probably end up caught up in something and rip it apart when trying to get free. This is very cheaply made. It should have been made with buckle straps. Something more secure so the dog can't so easily get out of it. And there are no refunds! Its a good idea. Just needs to be made better if they are gonna charge so much money.

Be very sure you are able to waste a lot of money when it doesn’t fit properly. My dog is tall and thin (I wish I had seen some reviews here before buying) and even after watching all the videos multiple times, reading all the instructions over and over and sending pictures and emailing back and forth (customer service does try) I couldn’t get the brace to stop sliding down past his knee when my dog sat. I even took the brace to my vet - the technician had no luck, and the vet said the brace would work only for a limited range of dogs depending on body size and leg length. I had high hopes and gambled - and LOST. Be very, very sure before you take the chance.

**** Buyer be aware the straps that hold the knee brace and ankle brace are not tear-dog-chewing resistant **** Considering the "users"(dogs)will likely try to chew it, that is quite surprising. I am aware that there is no chew-proof material. The website only mentions that the material is "Nylon." Like some dog leashes are "chewing resistant" more than others, the Cruciate Care Knee Brace's straps should be. The material is out there. The thin Nylon should be replaced with better material. For customer service, it is excellent when you can talk to a person. The automated message suggests using email for a faster response when you don't. You will need to keep on phoning to talk to a person. When I did talk to someone and asked why is hard to get to talk to some, the answer was that their team is small. My opinion is that if there is not enough staff to answer the phone, adding staff is a needed. It seems you will need to be around your dog at all times until the dog "accepts" the brace and likely will not chew it. This note is found on their website: "... The Cruciate Care Knee Brace should always be removed at night so that the skin can breathe. Please also remove the Cruciate Care Knee Brace if you are crating your dog or leaving them unattended. ..." I was offered a used/donated knee brace, which was nice. I only had to pay for shipment.