nicole V.
Absolutely horrible fit and Service
Absolutely horrible fit. I have a thin greyhound mix. I did measurements like the video said, they even called to verify measurements before shipping, I sent photos. Up till then I got great customer service. But when the product got her, I watched their videos and others on YouTube, no way will this brace stay on my dogs leg. The minute she lays down it slides below the knee. I have reached out to customer service with 4 emails including photos and video and the won’t respond back. Horrible waste of money!!!!!!!!!!!!!!!
Response from Ortho DogApr 19, 2023
Hello Nicole. Thank you for sharing your concerns. We are so sorry for the misunderstanding, as we have only received one email with videos from you. To which we responded within 24 hours and hope you received. We are more than happy to help you with a free fit consultation, once we have the standing profile photos requested. We have attempted to reach you via phone and left you a voicemail. If you would please reach out and let us know you are receiving our responses, we would be more than happy to support you and your pup any way we can. We truly want the best bracing experience for you and you beloved dog and hope to hear from you soon! Thank you.



