Original GrainReviews of originalgrain.com

Everybody needs to buy watches from these amazing men. Ryan, one of the co-founders helped me so much in getting my order placed. The fact that they plant trees every time they make a sale makes my heart so happy. t The watch I bought for my husband is absolutely gorgeous . Also Genesis their Customer Happiness director was absolutely wonderful

Do not buy from this company if the purchase is intended for a gift. I bought an anniversary and Valentines gift in November for fear of it selling out. The watch is way too heavy and now non returnable. They give you 15 days from the purchase date so when you do the math from the purchase date to the date it arrives to you, you’re stuck with the purchase. No credit or refund. Shady way to operate a business, guaranteed no return's.

Very friendly customer service.

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Purchased a watch for my husband for Christmas. From day one it hasn't kept time correctly. Falls out 2 to over 14 minutes after resetting. Contacted Customer Service and basically got a song and dance. I spend a lot on watches each year, as my husband is a collector. First and last purchase from Original Grain! They are junk.

Watch died after 7 months. They are 100% unresponsive to warranty requests. Do not EVER return emails. That is the only way to reach them No interactive support, no online ticket creation, no phone number Email only and its ignored. Expensive watches and the crown stops working after 7 months. Crappy product crappy service.

This company is absolutely disgusting. if I could leave less than one star I certainly would. I had ordered a watch for my husband for christmas, when I received it it was broken. I sent many emails to the company stating at the watch was not working, in turn in a very condescending manner, they kept trying to tell me that I was basically doing it wrong, to try to get it started, which I wasn't because the watch was indeed broken. after many many tries kept explaining to them that the watch does not work. I simply wanted to return the watch and they insisted on sending a replacement in which they did and it didn't fit. I Explained that I simply do not want this watch anymore I will return both watches and just want my money back. They keep stating that the return window is closed and can no longer accept it and will issue a credit. I do not want a credit, I just want my money back because my husband no longer wants this watch because we are both completely turned off by the lack of compassion that this company has. It is been an absolute horror show from the beginning I absolutely regret buying this watch. Any company that treats a customer this way is absolutely disgusting and they should be ashamed of themselves. They should have done the right thing and just gave me my money back and been done with it.

i have had this watch for a few months now, it’s broken multiple times, the faceplate has broken in two different locations, the date does not update anymore and the time randomly falls out of accurate time.