IMT
product substituted without my consent by one much cheaper and the refund was never processed.
Of the 3 items I ordered, one item was: Biodroga Lotus & Science Anti-Age Night Care - 50ml × 1, priced at $140 (non-discount). However, that product was substituted for another: Biodroga Anti-Age Cell Formula Night Care – 50ml, priced at $107.20 (non-discount), so 25% CHEAPER. I see 3 main problems with this order: 1. A replacement was made for an item without my consent. You do possess my telephone number and email address, which would have permitted you to contact me regarding the replacement. 2. The original price (non-discount) for the replacement is 23.4% CHEAPER, resulting in an overcharge. 3. Not only is the alternative less expensive, but it also fails to meet the requirements of my age and skin type. After mailing back the wrong item, which was delivered on February 6, 2024 no refund was processed since then (today is 2/20/2024). I called the company twice and never received a call back. I am profoundly dismayed by such lack of professionalism.