Ray
I think you guys are doing your best to…
I think you guys are doing your best to give a positive experience.. probably the only problem I have is that it’s very expensive.. some of the ladies I chatted with only wanted to speak through emails. So I spent a lot of money buying credits all the time. And sometimes when I requested someone’s information, it didn’t always go through. And there was no one to tell you why it didn’t go through
Response from OrchidRomanceMar 31, 2022
Dear Ray, Thank you for sharing your feedback about the website! We do realize that some of our features might seem too expensive for you. However, we would like to emphasize that our main purpose of the customer’s safety on the platform. From our side, we try our best to prevent any unpleasant experience of our customers and verify profiles before posting them on the website (such members have a label "Validated User" on the website, who confirm their registration with the documents and check background). Also, we always consider any suggestions from our customers and constantly improve the website for a better user experience. We have big plans to develop our project and our technical specialists try to come up with the best new features to help you avoid any difficulties in communication with your pen friend. Moreover, our support department working 24/7 is always ready to take care of any issues you could come across. We really try hard and hope to make our efforts justified for our customers as well as your investments! In addition, please note that we have a special procedure for the contact exchange between our members on the website. Therefore, all intentions to send private information through chats/letters on our platform will be blocked by the system automatically. In case you are interested in this procedure, feel free to contact us back at [email protected] at any time. We are always available for our members 24/7 and ready to help. Best Regards, OrchidRomance Customer Support