OrchidRomanceReviews of orchidromance.com

Response from OrchidRomanceMar 30, 2022

Dear Donnie, Thank you for leaving this review! Your feedback is what motivates us to improve our service. Please note that as our website is an international online communication platform, people from various countries with different language skills can sign up and start using our services. Some users may use some online translating services that help them overcome the language barrier when making new friends online. Some of our users prefer using the website as we provide them with a safe space for communication. Please note that for security reasons, the option of contacts exchange is available only for verified members who have spent some time communicating with each other. The internet is not a safe environment for sharing contact information with people you barely know. As we strive to provide our users with a safe and secure space for communication, the site has established such limitations in order to protect the privacy of the users. Thus we have considered a reliable feature for our users called "Request Contacts". At this point, we kindly ask you to contact us via [email protected] as soon as possible and we will be happy to assist you with the difficulties that you have experienced. We hope to hear from you soon. Kind regards, OrchidRomance Customer Support Team

Response from OrchidRomanceMar 30, 2022

Dear Stan, We do appreciate you taking the time to share your opinion with us. Your feedback is what motivates us to improve! Please be informed that one of the main benefits of our website is that it is not required to pay to become a user and create an account on our platform. You can easily browse profiles and view profile pictures for free. However, in order to view personal photos or chat with our validated members, you will need to purchase credits. It is true that you need to be a paid member to use some of the services, however, you only pay for the services you are provided with. You get to choose the services that are of your interest and control your spendings on those. From our end, we always provide high-quality support services for our members. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers, and thus we set our prices. At this point, we kindly ask you to contact us via [email protected] as soon as possible and we will be happy to immediately assist you with the difficulties that you have experienced. We hope to hear from you soon. Kind regards, OrchidRomance Customer Support

Response from OrchidRomanceMar 29, 2022

Dear Russell, Thank you for sharing your review! We try to make sure that all the validated members are interested in communication with other members of the website. For this purpose, we introduced the difficult procedure of verification steps for them. All of the users consciously made their decision to verify and register their accounts on the website to communicate with penfriends they find here and move forward beyond the platform if everything is going well. Our communication platform though has a number of advantages, such as strict adherence to the terms of legislation, including the Federal IMBRA law, which guarantees the users' safety from inadequate individuals. In addition to these serious measures, we always provide high-quality support service for our members. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Support Team works for you 24/7 and ready to resolve any question related to our platform. Please note that we work in accordance with Data Protection Law, hence we require a personal identification upon the permanent deletion of account. If you have any additional questions or concerns please do not hesitate to contact us via [email protected] or via live chat on the platform, we will be glad to assist you! Best regards, OrchidRomance Customer Support

Response from OrchidRomanceMar 29, 2022

Dear Martin, We appreciate you taking the time to leave us this great review! Your positive experience is important to us and we are glad to hear that it was pleasant for you. We wish you the best of luck in further communication with your friend. Kind regards, OrchidRomance Customer Support

Response from OrchidRomanceMar 29, 2022

Dear Eric, Thank you for taking the time to share your experience! We do understand your position, however, we are not able to prohibit the users from writing to you. We give all the users an opportunity to initially reach the person they are interested in. It should be noted that the age settings in the profile are not restrictive. They only inform the users that this is the age range you'd like to get. They do not forbid users of other ages to send you messages or attachments, however, you can block the particular users from writing to you or you may ignore their messages. We know that this amount of chat invitations can be a little frustrating but for now, we don`t have the feature of limiting the chats requests. We will send the feedback to our Development Team. Maybe, they will come up with something in the future. Also, you can use the Search option at the top of the list of the users registered with us. By clicking on the "extended search" button, you can choose the range of the location, age, and other traits you prefer in order to find people who match your particular preferences. Basically, each and every user has their own purpose to be here, hence the experience of each particular user is unique, as well as their results from using the platform. Some ladies chose to use our website for communication, some users are here to find friends or like-minded people, some people want to establish communication with people from different countries to share their experience, etc. Please feel free to reach us via [email protected] at any time if you wish to share more feedback, thoughts and suggestions related to our service! Best regards, OrchidRomance Customer Support

Response from OrchidRomanceMar 29, 2022

Dear Richard, We appreciate you sharing your opinion regarding our website! Please be informed that it is not required to pay to become a member and create an account on our platform. You can easily browse profiles and view profile pictures for free. However, in order to view personal photos or chat with our validated members, you will need to purchase credits. It is true that you need to be a paid member to use some of the services, however, you only pay for the services you are provided with. You get to choose the services that are of your interest and control your spendings on those. From our end, we always provide high-quality support services for our members. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers, and thus we set our prices. Basically, each and every user has their own purpose to use our platform, hence the experience of each particular user is unique, as well as their results from using the platform. Some people chose to use our website for communication, some seek popularity, some users are here to find friends or like-minded people, some people want to establish communication with people from different countries to share their traditions, experience etc. Please do not hesitate to contact us if you need assistance, we are always happy to help! Best wishes, OrchidRomance Customer Support

Response from OrchidRomanceMar 29, 2022

Dear Michael, Thank you for sharing your feedback as it significantly helps us do better! We appreciate you taking the time to share your point of view. Please be informed that one of the main benefits of our website is that it is not required to pay to become a user and create an account on our platform. You can easily browse profiles and view profile pictures of other users for free. However, in order to view personal photos or chat with different users, you will need to spend credits. It is true that you need to have enough credits to use some of the services, however, compared to a subscription, you only pay for the services you are provided with. Having credits, you get to choose the services that are of your interest and control your spendings on those. From our end, we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers, and thus we set our prices. Please note that for security reasons, the option of contacts exchange is available only for verified members who have spent some time communicating with each other. The internet is not a safe environment for sharing contact information with people you barely know. As we strive to provide our users with a safe and secure space for communication, the site has established such limitations in order to protect the privacy of the users. Thus we have considered a reliable feature for our users called "Request Contacts". Should you have any questions or need assistance, please feel free to reach us at any time. We are always glad to assist! Best regards, OrchidRomance Customer Support

Response from OrchidRomanceMar 29, 2022

Dear Don, Thank you for taking the time to share the feedback about your experience! We appreciate you taking the time to share your point of view. Indeed there are many similar projects on the internet, however, our communication platform though has a number of advantages, such as zero anonymity for female members or strict adherence to the terms of legislation, which guarantees the female customers' safety from inadequate individuals. In addition to these serious measures, we always provide high-quality support service for our members. Please be informed that it is not required to pay to become a member and create an account on our platform. You can easily browse profiles and view profile pictures for free. However, in order to view personal photos or chat with our validated members, you will need to purchase credits. It is true that you will need to purchase credits to use some of the services, however, compared to a subscription, you only pay for the services you are provided with. Having credits, you get to choose the services that are of your interest and control your spendings on those. From our end, we always provide high-quality support services for our members. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers, and thus we set our prices. Please contact us at any time if any questions take place. We will be happy to assist! Best regards, OrchidRomance Customer Support