OrchidRomanceReviews of orchidromance.com

Response from OrchidRomanceApr 16, 2022

Dear Charles, Thank you for leaving this review! Your feedback is what motivates us to improve our service. We appreciate you taking the time to share your point of view. Please be informed that one of the main benefits of our website is that it is not required to pay to become a user and create an account on our platform. You can easily browse profiles and view profile pictures for free. However, in order to view personal photos or chat with our validated members, you will need to purchase credits. It is true that you need to be a paid member to use some of the services, however, you only pay for the services you are provided with. You get to choose the services that are of your interest and control your spendings on those. From our end, we always provide high-quality support services for our members. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers, and thus we set our prices. Please note that our website is an international online communication platform where our member’s satisfaction is our primary focus. We provide our members with a fast and convenient environment to initiate communication and share different ideas, traditions, and knowledge with other members of the website. Every user is free to define their own purpose of using our website and communicating with other people registered on our platform. Some users chose to use our website for communication, some users are here to find friends or like-minded people, some people want to establish communication with people from different countries to share their experiences, etc. Please feel free to reach us via [email protected] at any time if you wish to share more feedback, thoughts and suggestions related to our service. We will be happy to assist! Best wishes, OrchidRomance Customer Support

Response from OrchidRomanceApr 14, 2022

Dear Hans, Thank you for taking the time to share the feedback about your experience! Please feel free to contact us at any time if you need our assistance, we are here for you 24/7. Best wishes, OrchidRomance Customer Support

Response from OrchidRomanceApr 11, 2022

Dear Graham, We are saddened to learn about your decision to leave the website, but we respect your decision. Please, contact us via [email protected] in order for us to proceed with the delation of your account. Kindly note that we need to identify your account in our system first. We would also greatly appreciate it if you decide to review the feedback. Looking forward to your reply! Best Regards, Support Team OrchidRomance

Response from OrchidRomanceApr 10, 2022

Dear Brian, Thank you for pointing this out! Please, be kindly informed that to get the member's personal details you need to receive a permit from the member as well as have your account verified. Could you please be so kind as to specify if you have met the two conditions described above? If yes - please contact us at [email protected] to review your situation personally. Best regards, Orchidromance Customer Support

Response from OrchidRomanceApr 11, 2022

Dear Nigel, First and foremost, We would like to assure you that we ask our members to complete the verification procedure and confirm their identity. They do so by presenting documents and recording a video. Once the Moderation team receives such information, the member's profile becomes verified, meaning there is a Verified Member sign. Our website is an online-international communication platform where our user’s satisfaction is our primary focus. We provide our users with a fast and convenient environment to initiate communication and share different ideas, traditions, and knowledge with other users of the website. Therefore, every member communicates the way s/he is used to in real life. You may always ignore or block another member if you do not like to continue your conversation. We also provide safe and secure place for communication, so maybe it is the reason why some members prefer to stay on our website. It is always your decision how to proceed as well. We have never scammed anyone and review every complaint individually. From our side, we do not tolerate the scam. In case the investigation results confirm the violation of the rules such users will be banned from the site. If you have any concerns or need assistance, you may reach us via [email protected]. We would also greatly appreciate it if you decide to review the feedback. Looking forward to your reply! Best Regards, Support Team OrchidRomance

Response from OrchidRomanceApr 9, 2022

Dear Laura, Thank you for the wonderful review and for taking the time to share your feedback with us.  Our priority is customer service and we are ecstatic that we met that mark! Kind members like you make our job a pleasure. We will be glad to assist you in case of any additional questions. Please contact us via  [email protected] if any assistance is needed. Kind Regards, OrchidRomance Customer Support

Response from OrchidRomanceApr 9, 2022

Dear Dinnyal, Thank you for sharing your feedback about the website. We may assure you that we ask our members to complete the verification procedure and confirm their identity. They do so by presenting documents and recording a video. Once the Moderation team receives such information, the member's profile becomes verified, meaning there is a Verified Member sign. It is true that there are many good-looking users on the platform. Living in the social media age, it is only natural for every user to try present himself/herself in the best way possible: great make-up, light and professionally taken photos. However, it always depends on the person what and when s/he wishes to send a message/letter. Nevertheless, we also need to remind you that we have such an option as "Let`s Talk", where our members can use phrases for communication, add their own phrases or find them on the Internet. If you have any doubts regarding any member on the site, please provide us with their profile ID numbers, gathering as many details as you can regarding that issue along with the comments describing the issue you have faced, or any of your concerns regarding those members. Then please send that information with the proofs to [email protected] and we will review the case. In addition, we do realize that some of our features might seem too expensive for you. However, we would like to emphasize that our main purpose of the customer’s safety on the platform. From our side, we try our best to prevent any unpleasant experience of our customers and verify profiles before posting them on the website (such members have a label "Trusted User" on the website, who confirm their registration with the documents and check background). Also, we always consider any suggestions from our customers and constantly improve the website for a better user experience. We have big plans to develop our project and our technical specialists try to come up with the best new features to help you avoid any difficulties in communication with your pen friend. Moreover, our support department working 24/7 is always ready to take care of any issues you could come across. We really try hard and hope to make our efforts justified for our customers as well as your investments! Therefore, we would greatly appreciate it if you decide to review the feedback, taking into account the explanation of how the website works. Best Regards, Support Team OrchidRomance

Response from OrchidRomanceApr 9, 2022

Hello there, Thanks for sharing your feedback! We are sorry to hear your experience didn’t match your expectations. OrchidRomance strives to be a place connecting people from all over the world. We put efforts on involving people from different countries to be registered here and enjoy communication. Opportunity to travel across the continents is extremely exciting but yet still not completely available. However, we live in the age of the Internet and enjoy limitless possibilities it provides. People from the USA, Germany or the UK can make new connections with from Russians, Argentinians, or Chinese without any problems and in a snap of a finger. OrchidRomance gives a chance to meet someone you would not have met in real life. Please feel free to reach out to our [email protected] email with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Best regards, OrhidRomance Support Team