OrCam TechnologiesReviews of orcam.com

Response from OrCam TechnologiesMay 9, 2024

Thank you for sharing your positive experience with Eitan. We're delighted to hear that his friendly demeanor and dedication made a significant impact on your service experience. Eitan exemplifies our commitment to never giving up, no matter the challenge, and his follow-through in calling you back and ensuring everything was set up correctly is exactly the kind of service we strive to provide. We will make sure to pass on your kind words to Eitan, who will be thrilled to know his efforts are so appreciated. Feedback like yours is not only motivating for our team members but also reinforces our commitment to excellence in customer service. Should you need any more assistance or have further questions, please don't hesitate to reach out. We're here to support you, and we're glad to have team members like Eitan to help. Thank you for choosing our service, and we look forward to assisting you in the future.

Response from OrCam TechnologiesMay 9, 2024

Thank you for taking the time to share your concerns with us. We understand your concerns, and we want to assure you that we are committed to providing value that matches the investment. Our devices are designed with cutting-edge technology to assist those with specific needs, offering functionalities that go beyond what traditional solutions may provide. Regarding your concerns about payment security, we take the security of our customers' information very seriously. We use state-of-the-art payment and security providers (Stripe, Apple Pay, Google Pay) to protect all data and ensure that our subscription process is transparent and secure. We value your feedback as it helps us improve and better understand our customers' perspectives. If you have any further questions or need more detailed information about our products, pricing structure, or security measures, please do not hesitate to reach out. We are here to provide the information and reassurance you need to feel secure and satisfied with your investment. Thank you for your candid feedback, and we hope to have the opportunity to address your concerns more thoroughly.

Response from OrCam TechnologiesMay 7, 2024

Suuret kiitokset positiivisesta palautteestasi ja siitä, että jaoit kokemuksesi työskentelystä Alexander Etkindin kanssa. Olemme iloisia kuullessamme, että hän onnistui auttamaan sinua ratkaisemaan ongelmasi tavalla, joka oli sinulle miellyttävä ja helppo. Alexanderin sitoutuminen tarjoamaan laadukasta tukea ja palvelua heijastaa meidän kaikkien OrCamilla pyrkimyksiä. On erittäin palkitsevaa kuulla, että asiakaspalvelumme on tehnyt sinuun näin myönteisen vaikutuksen. Varmistamme, että Alexander saa tästä kiitokset – tällainen palaute on suuri motivaation lähde koko tiimillemme. Jos tarvitset jatkossa lisäapua tai sinulla on kysyttävää, älä epäröi ottaa yhteyttä. Olemme täällä auttaaksemme sinua. Kiitos, että valitsit OrCamin, ja odotamme innolla mahdollisuutta palvella sinua jatkossakin.

Response from OrCam TechnologiesMay 7, 2024

Thank you for taking the time to provide feedback on your experience with Sara. We are delighted to hear about her prompt and courteous service and her dedication to ensuring that communication was maintained despite the challenges with our support web form. We strive to make every interaction with our team as positive and supportive as possible, and it's reassuring to know that Sara's efforts made a significant difference for you. Your appreciation has been conveyed to her, and it surely serves as a great encouragement. If there are any more ways we can assist you or improve your experience, please do not hesitate to reach out. We are here to help and ensure your continued satisfaction. Thank you for choosing our service, and we look forward to assisting you again in the future.

Response from OrCam TechnologiesMay 1, 2024

Thank you for taking the time to share such wonderful feedback about your experience with Sara Katz at OrCam. We're delighted to hear about the exceptional service you received. Sara is indeed a valuable member of our team, known for her straightforward, helpful approach without being pushy—a balance that is often hard to strike. Your kind words, and especially your generous '10 stars out of five' rating, are much appreciated and will definitely be passed along to Sara. It’s feedback like yours that not only motivates our team members but also affirms that we are on the right path in terms of the customer service we aim to provide. If there is anything more we can assist you with or if you have further feedback to share, please don’t hesitate to reach out. We are here to help and ensure your continued satisfaction. Thank you once again for choosing OrCam, and we look forward to continuing to serve you with the same high level of service.

Response from OrCam TechnologiesMay 1, 2024

Thank you for your positive feedback about the OrCam MyEye and the customer support you received from Max. We are delighted to hear that your experience with our product and team has been so positive. Our customer support staff, like Max, are dedicated to ensuring that any issues are resolved thoroughly and that our users feel supported every step of the way. It's encouraging to know that the promptness and persistence of our service made a significant impact. Your experience is exactly what we strive to provide for all our customers. We'll make sure to pass your compliments to Max, who will be thrilled to know his efforts were so appreciated. Should you have any more questions or need further assistance in the future, please don't hesitate to contact us. We're here to help and ensure that your experience continues to be positive. Thank you for choosing OrCam, and we look forward to continuing to support you.

Response from OrCam TechnologiesApr 27, 2024

Thank you for taking the time to share your comprehensive and positive feedback about your experiences with our MyEye Pro and the support services we offer. We're thrilled to hear how our products and team have been able to support your journey with adaptive technology. It's especially heartening to know that the training session and our customer service have exceeded your expectations. Our trainers and customer service team are dedicated to providing thorough, patient, and personalized support to ensure each user can make the most out of our technology. Your endorsement and confidence in the potential of our company and products mean a great deal to us. We are committed to continuing our work in developing innovative solutions that empower the visually impaired community. If there are any more ways we can assist you or improve your experience with our products, please don't hesitate to reach out. We are here to support you, and we look forward to continuing to serve you. Thank you again for your kind words and for being a valued member of our community. We appreciate your trust in us and are excited about what the future holds.

Response from OrCam TechnologiesApr 27, 2024

Thank you for your encouraging words and for acknowledging Alex's dedication in resolving the difficult problem you encountered. We're thrilled to hear that his efforts stood out to you and that you're pleased with our device. At OrCam, we pride ourselves on both our innovative products and the exceptional support provided by our team members like Alex. Your feedback is invaluable to us as it motivates our team to continue delivering top-notch service and developing products that make a real difference. We will make sure to share your kind comments with Alex, who will be delighted to know his hard work is appreciated. If there are any more questions or additional support you need, please don't hesitate to reach out. We're here to ensure your continued satisfaction with your device. Thank you for choosing OrCam, and we look forward to serving you in the future.