Joan L.
Good support but device is still on trial
My experience with Alex was worth five stars. He was reliable,patient knows how to teach effectively. Because of his support, I may keep this ORcam device when the trial perioe ends. However, the product itself seems fragile and I had to wait a long time before I got initial help and could work the device correctly. At my request, he secured a compensating extension of my trial period. I am also disturbed by the number of reviews that say this is a scam. I am pressing on with the trial to help my dyslexic grandchild, however.
Response from OrCam TechnologiesJan 8, 2024
Thank you for taking the time to share your experience with our team. We're glad to hear that his dedication and teaching skills have positively impacted your trial with the OrCam device. Your feedback is greatly appreciated and will be shared with the team. We're continuously working to improve our products and the support process to ensure a better experience for our users. Regarding the online reviews mentioning a scam, we take such claims seriously and constantly strive to ensure transparency and authenticity in our customer interactions. We believe in the potential of our product to make a significant difference, and we're committed to proving its value. We're here to support you throughout your trial period and beyond. Please don't hesitate to reach out if you have any more questions or need further assistance.