OrCam TechnologiesReviews of orcam.com

Response from OrCam TechnologiesMay 9, 2024

Thank you for taking the time to share your concerns with us. We understand your concerns, and we want to assure you that we are committed to providing value that matches the investment. Our devices are designed with cutting-edge technology to assist those with specific needs, offering functionalities that go beyond what traditional solutions may provide. Regarding your concerns about payment security, we take the security of our customers' information very seriously. We use state-of-the-art payment and security providers (Stripe, Apple Pay, Google Pay) to protect all data and ensure that our subscription process is transparent and secure. We value your feedback as it helps us improve and better understand our customers' perspectives. If you have any further questions or need more detailed information about our products, pricing structure, or security measures, please do not hesitate to reach out. We are here to provide the information and reassurance you need to feel secure and satisfied with your investment. Thank you for your candid feedback, and we hope to have the opportunity to address your concerns more thoroughly.

Response from OrCam TechnologiesMar 4, 2024

We are truly sorry to hear about the difficulties you've experienced. Our goal is to provide not only innovative products but also supportive and clear communication. Regarding the issue with your misplaced device, we understand how distressing this situation can be. We hear your frustration and would like to look into this further to see how we can assist you better. We take your feedback about the interactions with our sales and customer service team very seriously. We are committed to continuous improvement. We would like to discuss your case personally and find a satisfactory resolution. Could you please provide us with a contact number or email address where we can reach you? Our priority is to address your concerns and provide support in finding your misplaced device or exploring suitable alternatives.

Response from OrCam TechnologiesMar 5, 2024

Thank you for sharing your concerns with us. We understand the importance of maintaining the security and privacy of your personal and financial information. Please allow us to clarify our process and reassure you about the safeguards we have in place. When you purchase an OrCam device or subscribe to our services, we use secure, encrypted payment processing systems to ensure your bank details are protected. Our subscription model is designed to be transparent, allowing customers to know upfront the terms and the duration of any subscriptions they enter into.

Response from OrCam TechnologiesMar 5, 2024

Thank you for reaching out and sharing your feedback. We’re sorry to hear about the frustration and disappointment you’ve experienced with the OrCam device and our service. Our aim is for every customer to have a positive and transparent experience from the outset. Regarding the subscription costs and terms, we strive to ensure all our customers have a full understanding of how OrCam operates, including any ongoing costs associated with the use of our devices. We recognize the importance of the OrCam device in supporting your daughter’s needs. Regarding your wish to cancel your subscription, we want to work with you to find the best possible solution. We understand every case is unique and we’re committed to handling yours with the consideration it deserves. We would like to personally oversee your case and ensure we address your concerns promptly and to your satisfaction. Could you please provide a preferred contact method and time? We’ll make sure we reach out to discuss how we can resolve this matter in a way that works best for you and your daughter. Your trust is important to us, and we hope to have the chance to restore it.

Response from OrCam TechnologiesOct 15, 2023

We have noted the issues you raised. To assist you promptly, we've requested your details to thoroughly review the case. We'll keep you updated as we work towards a resolution.

Response from OrCam TechnologiesAug 6, 2023

I apologize that you have not been called back - please create a case at this link and a support agent will call you as soon as possible https://www.orcam.com/en-us/submit-case