OptumReviews of optumrx.com

Every order placed via the website requires a phone call for some reason. Message usually comes via an email which is typically a day later. Then the time & effort to get thru AI Assistant & finally to an advocate speaking with a heavy accent. This delays the meds being shipped & a royal inconvenience.

Horrible service they failed to process my vacation meds and would not expedite leaving me searching for another source please please don't trust them they will outright lie to save face completely worthless staff and customer service sucks

Well, just from the end: If you like to get a huge bill after your visit, just go to Optum. My son went for physical exam and he mentioned that he has a pain in his knees. The doctor attended to that and he prescribed for him medication. Guess, what, we got an bill for $700 and when we called, they mentioned that this due to that extra care taken care of!!!! so instead of billing my insurance, they billed us directly. I had to cancel all our upcoming appointments and we have diverted elsewhere.

Stock seems to run out all the time. I have to switch prescriptions to other providers to get it. Then I get notifications I can get it through them. Then they say they're out of stock again. I mean - what the heck? They continue to lie to me every time. They have got to be worst pharmacy mail order EVER. I hate to do it again, but I'm switching health care providers to avoid this flustercuck.

Great concept, but their execution sucks everytime. I wish that the customer service reps would spend half as much time listening to your inquiry and correctly following through on your request as they do trying to convince you that their fake American names are real. Multiple times I've paid extra for expedited shipments only to receive deliveries at a regularly scheduled time. Talking to their reps is mass confusion and they often make order errors. And winding your way through their A-I call voice mail is just shear frustration!!!!!! Wish they'd involve some real customer's feedback in their call and customer service training.

This was my first time using their service and I will never try to have a prescription filled from here again. I think this company lies for what ever reason. I went back and forth over a week and half trying to send my order out for them to tell me my order was cancelled due to my doctor not sending the prescription. I finally called my doctor to have to send it over to a local pharmacy. This company lie and I believe all the reviews about this company.

I had a prescription for my medication symbicort, but they (Optum), wanted to send me budesonide without my are my doctors okay. I will never use them again, how they are in business is beyond me. I would have given them a zero if I could have.

customer service refuse to comunicate with me through a sign language interpreter ' I called and my interpreter ID herself Julian (*Washington optum customer service staff) who anwered the call asked me a few question and had me on hold for 25 mins to check out somthing and than refuses to comunicate with me theugh a sign language interpreter . He says he is doing his job I responded you are violating the ADA laws and still refuse to dicuss my billing questions Optum system is the worst when trying to get hold of Head Quarters they transfer me to non related dept the worse service every since they took over Polyclinc (now Optum) head quarter plays games or their system is really wack