OptumReviews of optumrx.com

They lose faxes sent it, then deny they were ever recieved, and lie about available refills and arrival dates. Apologize profusely then get angry when you dont grovel

I wish there was the ability to give no stars. This company will wait until the last second to fill your prescription. As a result, the meds will not show up on time. They also don’t let you know when they’re out of medication. Do you know how you find out? They are out of medication? It just doesn’t show up, you call and then they tell you. By then you are in a pickle. Unfortunately, this is the company that my employer requires us to use and I’ve just decided it’s not worth it. I pay out-of-pocket now.

90% of the time, we have to call due to order errors. Wrong amount sent, missing prescriptions, order not even shipped, sent to old address, no notice of out of stock meds, you name it, they manage to do it. Difficult to get through to a real person, BOTS are clueless. My spouse is on the phone again as I type this. Just told med is out of stock, no idea when they can get it, no help in where/how to get a vital medication. Left on your own to figure it out so you don't end up in the ER. No one anywhere is interested in improving it either. Been like this for literally YEARS!!

It is a nightmare to get a refund from Optum Rx. In error, they deducted $900 from my account for a prescription that totaled $230. I noticed the error when the amount posted to my account. Of course, I contacted them immediately, not being naive to think they would contact me. I have made multiple contacts with Optum trying to get this resolved and my money has yet to be refunded. With each call or chat, I am told two to three days and the refund will be in my account. Well, that surely did not occur. I filed a complaint yesterday but my guess is that will tossed in the circular file. My next move is to the billing department. With such incompetence, how do they remain in business??

They somehow got hold of a prescription that I had been getting from a neighborhood pharmacy. They said it would take up to 10 days to arrive which was long after I would run out. One agent told me how the neighborhood pharmacy could request a transfer to fill it immediately but when I went there OptumRX refused the transfer. Then three agents on three different days said they canceled the order so I could have my doctor send a new one but all three lied and it was not canceled. When my doctor sent a prescription to my neighborhood pharmacy OptumRX denied it because the original order had not been canceled and refused to make an exception even though I had proof it was their own agents fault for not canceling the order. I had to pay out of pocket.

For the second year in a row Optum healthcare has failed to take action to provide the basic actions needed as a healthcare provider. They failed to submit the paperwork to my insurance provider for approval of medication before the expiration date. I informed Optum in January 2026 that the prior authorization for my medication was to expire at the end of February and needed to be resubmitted for approval. I called a week ago and again asked that they take action. Now, as we are in the middle of the month of March and I’m out of this medication, my insurance provider is still waiting for the prior authorization request from Optum. How can you call yourself a healthcare provider when you can’t provide the basic healthcare needs for your patient.

Horrible experiences Just all around incompetence. Prior Authorization was approved in January, have been on the medication for months now and just approved again March (no idea why????) then two minutes denied. Looking for a lawyer and reporting to state, federal levels

My doctor sent a perscription to Optum Special Pharmacy. They informed me it needed to be approved by my insurance company. In 2 weeks Optum informed me it was approved. I placed the order on the website and paid for it. Weeks later I checked status on the order only to find it was cancelled. I was never informed. I asked why and they said my doctors office didnt answer the phone for a approval to ship it. This is the most irresponsible company I've ever dealt with. I'm done