OptumReviews of optumrx.com

I had to make five phone calls in order to get my prescription switched back to my old pharmacy. Customer service was the worst!

DO NOT WASTE YOUR TIME OR MONEY ON THE ONLINE CARE!!! I 100% have a sinus infection and needed antibiotics, I attempted to use this instead of waiting two days to see my primary care doctor since it was the weekend. The doctor said to use a nasal spray. 100% a scam and would never use this again!!! Waste of time and $30.

If your Doctor sold out to OPTUM.. Find a new Doctor, you'll never be able to call and speak with a human, unless you spend 20 minutes talking to a computer,,, no thanks,, I had same Doctor for 15 years and leaving bc Optum took over his office communications and human contact and communications ended. Optum has left patient care in the hands of an AI program... no thanks

More than once I have called and ordered a prescription. I was told it was ordered and even given a range of dates when I would receive the script. When I never received it I called them again and they said they had no record of anybody ordering a script. I have very high blood pressure and this latest snafu is with a BP medication. I cannot go without it. I asked them since it was their mistake if they would please overnight it to me and they said no that I would have it in 10 days. !!!? I’m switching back to my local pharmacy. They make too many mistakes with meds at optum.

The absolute worst experience ever. You are routed to asia where the english is sub par. Then they never get to the point and read off the script. Can we not run a successful company here?

Optum overcharged me for Repatha pens. They charged me $568 and then upped that amount the next day to $578 for 7 shot pens (84 day amount) while their website indicated $515 for 8 pens (100 day amount). After several discussions (over 4 days) with various people and departments, put on hold, etc, etc. I gave up!! Look how simple this could be, just charge me what is on the website for the amount indicated. Terrible!!

When you don't need an RX they send endless texts to you telling you it's time for a refill. Even if you select STOP to opt out of notifications, the notifications keep coming. When you DO have your doctor send in a prescription it doesn't come and you have to call them to relaase the damned thing. Horrible system.

These people are evil. After 4 years of taking a medication for chronic conditions, they required a prior authorization, which they then denied. They stated some arbitrary reason for the denial. It took an appeal an after a month and many many angry phone calls they approved it. But I went a month without medication. I'm retired and this was a PPO plan, so not what you would expect.