OptumReviews of optum.com

Failure starts at the top. Costumer services are a joke

Optum is awful. Wait hours and US should have universal healthcare. We’re the only under developed nation in this country doesn’t have universal healthcare. What a joke of a country. Also, they take no cash and I can’t message my cardiologist anymore. My doctor Dowty. basically gave me advice for a gastric bypass when he’s really overweight what a hypocrite and then Dr. Tori literally told me that my like pain is just as bad as people in wheelchairs, which is ridiculous. I’m in chronic pain. I’ve had prostatitis for 10 years. This is such a joke. I hate Optum!

Yesterday(11/17/25) I spent 30 minutes attempting to contact a doctor's office for an appt., to no avail. Today (11/18) 95 minutes of my time was wasted before success was achieved. All the time listening to horrendous music. I have a concussion diagnosed at the hospital. I need to see the neurologist because I am having issued. My appointment is for 2/2/1926. How is that great personal care. This summer I had a rash on my back, Urgent Care did not correct the issue so I made an appt. with my dermatologist. Earliest appt. was October 6th. By the time I saw the doctor the rash was gone. All of the medical staff is great but the quality of your operation in running the facility doesn't even rate an F-! Our time is also valuable, and you should not be so thoughtless in wasting it. More to the point if I need a doctor today an appt. in 2 months is useless. Show the care you espouse to have.

cannot get appointments . you are placed on endless hold. They take a message and never call you back.

If I could give Optum or any company associated with them a lower rating I would. I want to be honest and upfront. I am a former employee of Optum. One of the largest medical practices in Eugene, Springfield, Oregon was bought out by Optum in late 2022. Working conditions took a dive after that. Employees were only offered one choice of insurance benefits. It of course was through Optum, What a joke, that's all I will say about that. Unfortunately local healthcare in our towns went downhill fast. Optum terminated A ton of patients from their primary care doctors. I noticed a pattern in the patients that were let go, It was all about weeding out people on insurance plans that Optum did not want to accept. They will not bill to any insurance company they are not contracted with, even if you have out of network benefits. Why? Because they make more money by over billing. It is a lot easier to over bill for services if, you are the insurance company who owns the medical practice that is contracted with the same insurance company and it is the patients insuring company. Talk about the WOLF guarding the hen house. I saw over billing on my own EOB's. The only way to stop this company if for people to quit signing up for their insurance plans. There plans look good on paper but they just degrade our healthcare system.

I echo many of the bad reviews. Do not use the service. They said they do TB risk assessment and basically do not offer the service. When asked for a refund they give you the run around saying IT has to approve it. Just avoid them and go to PlushCare or another website that gives you what you need.

Optum is destroying healthcare in the south Willamette Valley of Oregon, just as in the Hudson Valley of New York. Even Optum's own staff are open about how bad it has gotten. The greedy execs running Optum are going to end up in the trash bin of executive has-beens. The State of Oregon is beginning to take action. The feds are right behind them. The DoJ is investigating all of UnitedHealth Group, on which Optum is a part. Hell knoweth no fury like a patient-doctor pair scorned by greedy corporate executives. Just wait until the physicians show up in front of a congressional committee.

I wish I could give this -5 stars. I had a virtual visit scheduled with UHC as a new Medicare recipient. Optum could not connect. The Optum link opened, verified my phone and microphone, but it could not connect for the visit. The woman from UHC was very nice but she said this happens often. What a waste of her time and mine.