OptiontownReviews of optiontown.com

Dealing with Optiontown has been a nightmare. I was tempted by the prospect of saving a few hundred dollars on multiple flights by buying their "Flight Pass" but one minute after I purchased it I went to book my first flight and found that by one day I had fallen into the grey area that they call the "blackout zone" wherein you can not travel. I was promised a 14 day advance booking but now it seems that I can not book my flight for 8 weeks! - This totally messes with my plans, my visa, my free time. I could have paid about another hundred dollars and had a 7 day advance booking option, or saved almost two hundred dollars and taken the 30 day advance booking option but now I am supposed to wait 8 weeks and pay the full price. Getting them to answer the phone takes hours, their website does not always work once they have taken your money. One of their things is to tell you on the phone that their computer system is down which I doubt is true. They are legit and are affiliated with several airlines but they are completely inflexible and have very poor customer service. I wish I had heeded the warnings I read in several customer reviews and avoided them. Do not use Optiontown. Now I am awaiting an email to see if I can get a refund and I anticipate that they will refuse. At the moment I seem to be out $1800 and it will cost me a lot more to re-arrange my travel plans and I will have to wait another 8 weeks to go on my trip which will cost me further. Avoid Optiontown. I feel sick.

Tried to use my klm bundle - no success. Got the message to wait 15 minutes, same story 15 minutes later..

I applied for an upgrade to business class for my flight to Vietnam which went through without a hitch. so comfy i did the same for the return flight - again no problems. however the outward cost of £298 finally cleared on my card @ $442 (£320) plus a non stirling transaction fee!. when i queried this optiontown tell me they do not accept GBP. funny that because the return upgrade has cleared as per original price in GBP!!

Basically OptionTown is guilty of fraud by omission (intentional or otherwise is debatable). If you book EgyptAir (MS), some weeks before your flight MS send you an email inviting you to upgrade for "up to 75% off". The link in the email takes you to their partner - OptionTown. OptionTown 'goes to town' extolling the many benefits that will accrue if you upgrade. One of these is "additional frequent flyer miles" but this is false advertising. MS do NOT increase your miles in line with your increased fare. I pointed this out to OptionTown who replied that they represent many airlines. At no time did they accept that there was a problem, nor did they accept that they should state which carriers they represent, DO give additional miles. It's worth noting that you never get 75% discount on the Business fare (one way). When you take into account the base fare already paid, then adding the additional amount for the upgrade, the discount works out at more like 40%. Since most Frequent Traveller programs have moved from crediting miles flown to *revenue earned*, it is unacceptable for an airline like MS (who do credit based on revenue) to credit miles based on the original discounted economy fare. But the complaint here is that OptionTown tells you that you will receive a benefit, which they know to be false.

Very poor service. I purchased KLM flightbundle, not possible to get ticket. By phone not reachable, do not reply on complaints via email. Long time I experienced such bad (non)service. DO NOT USE!

à eviter aucun respect de leurs engagements ni du client débité de 1040 $ des la souscription alors qu'ils s'engagent sur la page des paiements à ne pas vous débiter avant que l'upgrade ne soit confirmé un autre de leur engagement est de vous rembourser sous 5 jours après le vol si vous n'avez pas été upgradé et plus de 10 jours après ils ne me remboursent toujours pas Ils ne répondent ni aux mails ni au téléphone et suppriment les commentaires qui leur déplaisent sur leur page facebook

bad company bad customer service I hated they don't have customer service in usa I call them 20 times they keep hang up I don't recommended to use this company that was a mistake I cant even join the website

Not only did I not get a single one of the four "options" I'd asked on a Vietnam Airlines trip to and from Europe for but I lost money in each case. And worse yet, if you hang around waiting for their email saying "sorry, no" (which often arrives after online check-in opens) then you are not allowed to check in online and you miss all the decent seats. So not only do you end up out of pocket, you end up in the worst possible seat. Avoid Optiontown, that's my strong advice.