Optiontown is a pioneer in the world of travel options. Our vision is to develop unique and innovative travel options that help to optimize value for both travelers and travel providers. Built using our patented technologies, our revolutionary product portfolio includes the Upgrade Travel Option (UTo, pronounced as 'You Too'), the Empty Seat Option (ESo), the Flight Pass Option(FPo), the Flexibility Reward Option (FRo), the Multiple Booking Option (MBo),the Preferred Flight Option (PFo), the Preferred Seat Option (PSo), the Lounge Access Option (LAo) and the Extra Baggage Option (XBo).Our unique technologies are based upon concurrent optimization for travelers and travel providers. Our optimization approach concentrates on the overall value for the parties involved rather than simply on a specific product or service.Visit https://www.optiontown.com/jsp/MTP/MTP_About_Us.jsp
Optiontown (optiontown.com) has 483 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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483 approved reviews, newest moderated first
Kerry F.
Actually one of few who did get an upgrade. However, it came with no real perks. I still had to stand in the economy check in line, had no access to the lounge and I felt like I was treated like I was scamming the airport staff. So embarrassing. Business class was a wider chair in a plane that forgot to have it's aircon put on. Not OTs fault but still feel I wasted my money. Will not be using again.
Per L.
DO NOT USE. Paid for 4 pax upgrade. Received confirmation to upgrade day before flight. At check-in was then informed only 1 seat was available for upgrade. Did not receive refund. They do not respond to emails. What a scam. Never again.
Todd
I just recently flew from Perth to Phuket on Airasia X. About a week after booking my flights I received an email from Airasia telling me of their partnership with Optiontown and the ESO or flatbed upgrade option. I already had seats and meals so I went for 1whole row option 3 seats on both flights for Kl/Perth. Both times I got it. I was stoked. They sent me an email confirmation 3 days before the flight with the new seat numbers. I still did e check in 14 days before the barcode stays the same the seats are already changed in the system just showed the upgrade confirmation at the gate and they wrote on the boarding pass that I had all three seats. Simple and seamless. Having that extra room made my trip and I will certainly be using it again really good if your travelling with a kid my son slept the whole way nearly so I could relax and watch movies on my tablet. 👍👍😀
Tony
They cannot guarantee your upgrade even they confirm it . Do not use , you just waste time with this company
Tran Tien T.
I used this service to upgrade my ticket to business class. I accepted the price that was showed on their web for £210 but when i checked my bank account, they charge me £436 for this upgrade. I contacted them and they said there was a problem with their web at that time and because i used this upgrade so non-refund. Therefore, i needed to go my bank to open a case to investigate this fraud service. Lie to customer, didn't try to resolve it . Terrible , do not use to be honest
Oskar Fredrik R.
Ingen återbetalning efter ett inställt flight. De har tydligt problem med kommunikation. De respekterar inte våra rättigheter att få pengarna tillbaka.
ian K.
This company only charges in USD, but will show you a different price in your local currency, then charge a vastly inflated rate when they convert to USD. Also, they don't refund the entire amount if your upgrade is not successful: they charge a non-rendable membership fee. DO NOT USE!
jerome
Attention les upgrades ne donnent pas le droit aux baggages supplementiares...ce qui peut se transformer en une mauvaise surprise a l aeroport! et comme optiontown n'est qu un fournisseur de la compagnie aerienne - impossible de s arranger. Optiontown joint par telephone n a ete d aucun secours...bref cette boite est un scam - a fuire a tout prix!! service client nul...