OptiontownReviews of optiontown.com

L'offre paraît de premier abord intéressante mais les nombreux bugs informatiques rendent l'expérience désagréable. Optiontown se dédouane de tous les bugs, n'attendez pas à voir les conséquences de ces bugs corrigés. Dans fligtpass : - double paiements pour temps d actualisation lente, - actualisation des pages bancales (choix des options et synthèse). Vous pouvez passer de tax inclus à sans tax inclus. Toujours reverifier la synthèse x fois à toutes les lignes même si vous modifiez qu'une option tout le reste peut changer. Dans manager mon flightpass depuis un smartphone : quand vous faites une recherche préalable sur une autre compagnie que celle du flightpass déjà acheté, vous pensez être sur tous les travels zones proposés indifféremment de la compagnie. Vous lisez ensuite les conditions générales de la compagnie de la recherche préalable et une fois le paiement validé, votre flightpass n est pas modifié suivant les conditions termes de la dernière compagnie vu lors du paiement. Malgré tous ces bugs et leurs conséquences dans vos voyages prévisionnels et vos finances, le service clients refuse de prendre ses responsabilités et donc de satisfaire à votre demande et de vous rembourser. Avec tous ces inconvénients, le préjudices que j'ai subit s'élève à plus de 3000€ dont 1200€ remboursé avec peine et en sortant mes droits consommateur. Pour une autre partie de la somme du préjudices, je vais ouvrir une nouvelle action au près de ma banque et de mon service juridique. Malheureusement vous êtes plus susceptible de perdre de l'argent et de l'énergie que d'en gagner si vous tombée sur les differents bugs.

I am writing to formally complain about an issue I encountered with my recent purchase from Optiontown. Below are the details of my complaint: Name: Gnanadhas Booking Reference: Booking reference : SKIXXZ Booking date on 4th May. Travel date for 1 passenger on 3rd June. Booking reference : MCQBXE Booking date on 19th May. Travel date for 2 passengers on 29/06 I have attempted to resolve this issue through your customer service channels but have not received a satisfactory response. First of all almost 3 months 90% of dates are black out so booking is difficult thru option town but incurring more money on extension as we couldn’t complete the bookings within the stipulated timeframe. I am requesting to confirm my above bookings urgently. This purchased tickets are invalid it seems this is still not available in the my manage bookings. Travel date is nearer whereas booking is still not confirmed by Optiontown. Please contact me at your earliest convenience to discuss this matter further. Thank you for your attention to this issue. I look forward to your prompt response. Sincerely, Gnanadhas 00968 95612168

Obviously all fake reviews. I tried to contact them calling their 24/7 phone line, both UK and USA, to change the frequent flyer number of a flight pass. The call gets interrupted after 5 minutes of useless waiting time. They don't answer. The contact option on their website doesn't work, it redirects to the same page each time, ending with an error. I called 10 times. Reading things around, I am planning on asking for a full chargeback if don't get any answer in a couple of days. UPDATE 1: I got answer through WhatsApp on a number that I found in these reviews, not mentioned on the website. I was able to change the FFP number I needed. They asked me to remove the 1 star review, I will change the rating if I get consistent support if needed. But for now, only updating it to two stars for multiple reasons: 1) The WhatsApp number is not mentioned anywhere in the website, I was able to find it in other reviews 2) Some Facebook comments are clearly fake, and, most important, most reviews on Trustpilot follow strange patterns. Multiple accounts with 2+ reviews all on this platform. Either incentives or fake accounts. 3) calling the supposedly 24/7 phone numbers yields no results, the call is cut after 5 minutes and nobody answers, across 10 different attempts with different numbers, and those are international phone calls 4) the fees for payment methods are not transparent and 44 euro of payment fees are unseen anywhere, and not mentioned during the booking process. 5) the fees for adding a passenger to a flight pass, are not explained and strangely more than what you would expect by comparing the ticket prices with the different options, and do not scale consistently 6) There are LinkedIn accounts without any tie with OptionTown, no profile picture, standard names, that only repost and promote OptionTown content

Optiontown has evolved to become the option to loose your time and money. I have been using Optiontown for more than more than 4 years. While the company started with a great value for money for frequent travelers, it deteriorated over time to the extent it is not worth using it as such. My overall conclusion is that the company is currently just focused on sales through a lot of restrictions that you will discover booking your flight. The customer care call center won't be answered and writing an email to the customer service has not been as helpful. Think twice and review the terms before you buy the flight passes.

Really bad customer service. Try calling several times but keep rejecting

When I book a ticket, the ticket is always pending approval. When going to the airport, the airline said it was not paid by optiontown and had to buy a new ticket to go. I told you to handle it, but except for the trip in the package, although I can't go. Send a letter, don't bother to reply. A terrible experience. 1 day later, I continued to book and continue to get pending. Learning from experience, I contacted immediately and received support to handle. I re-rated it at 2 stars because the system is still not good and the customer mail is still not processed

Keep away. No refund. No communication.

2 stars because it started off well but has now become a big mess. I originally paid for the 2 empty seat option but as I checked the flight I could see that the plane was filling fast so changed to a premium economy upgrade. First flight went well and I had my seat and was refunded the 2 seat option. On my return flight a completely different matter. I again recieved the upgrade approval. First short leg I hadn't paid to upgrade and at checkin was told I'd have to wait till I arrived in HCM City and then see the transfer desk there. I knew there was only 6 seat left in PE so realised with only an hour and a half stopover I was unlikely to get the upgrade. Why it couldn't have been done at my checkin I don't know as normally they do all your boarding passes there. Anyway at HCM City upgraded had all gone so I was in economy for that flight and told by the Vietnam Air rep that I would be refunded. About 5 days later I did get a refund but only for the 2 seat option that I had originally paid for. I had gotten an email telling that option was unavailable and I would be refunded. It is now almost a month later and even though I have emailed them my boarding pass as proof my upgrade didnt happen I am still awaiting my refund. I've called them and emailed them but still no refund. I told them in my last email that unless I receive the refund by tomorrows date I would lodge a credit card dispute transaction. Return email from them said I was now a priority and would be refunded shortly. Their time is up tomorrow. UPDATE: My refund came in today finally! And then the very next day they took the money back in an unauthorised transaction. So they have basically stolen from me now. I'm lodging a transaction dispute woth my card provider now. Do not give these people your credit card details as they are nothing but thieves