OptiontownReviews of optiontown.com

Please don't use this service or pay a lot of attention. They make a lot of restriction to your travel date and it is not always easy to understand it before you booked. I just bought 12 tickets to travel with Ita Airlines and after paying i realized i could not travel during Christmas time (19 December 15 january) that make the flight pass useless. I immediately called and sent message (5minutes after paying) asking to cancel my pass as for my mistake and they refused. Their policy is no cancellation even for mistakes or just after one second. I will try to recover my Money with my bank and with a layer. But will never use this service again. Customer Services useless and they enjoy telling you they will not give you back your money! Bad!! Update: after insisting it seems they will help me and covert ithe pass in credit. I wait their action to give a final update.

I also had my doses of issues with Optiontown with the new taxation system in place and finding available dates to book. I have to pay additional $629 for taxes each time to book flights. I was able to join the customer service over WhatsApp to get help with the booking at the desired date and they promised to actively working on solutions to improve their service. I hope this helps someone.

You get real savings when you buy flight passes. However, it was difficult to reach customer support. Long wait times before someone responds. I was finally able to talk to an someone from support after 2.5 weeks of sending chat queries and emails. He was able to resolve my concerns within an hour.

Option town supported to me for utilizing 8 flight trips out of 10 trips due to COVID19 pandemic. . I really appreciate their extended support from the option town support team.

Have had difficult to resolve some flight booking but the latest support request sought was attended to in a timely manner, and do really appreciate, the service. It is my hope that this level of responsiveness is sustained. Regards, Ezekiel

Even though I had initial difficulties in getting the problems solved in end it was good to see the things resolved and helped me to book tickets and extend the pass validity which deserves a special mention

I still don't know what I feel about this company because the last two times i've been treated very well by Barry Evans, but for almost a year i got in touch with OptionTown and they answer me like machines open processes and never but never solve problems.