OptiontownReviews of optiontown.com

Avoid. When airlines cancel the flights, your refund will not be forthcoming. On occasions such as ours, the flight was cancelled. This is apparently beyond the capabilities of the company to handle and have escalated the matter to the “Senior management” to authorise a refund. Not sure who they are but when asked, the agents don’t know either! Several calls have resulted in a constant “we will get back to you in 48 hours”. Not once has this been kept to. I’m sorry to say I’ve just taken legal advice on this company and would thoroughly recommend avoiding. The enticement of bulk discount is not worth the hassle.

Booked a flight and received a confirmation. At the airport, was refused as no message from Option Town. No refund even after 15 days. Unable to reach their call centre (+9111 45224444). All I get is some crap music. Never book and don't know why Air India has signed up with them for upgrades.

This is a further review following an earlier one which related to failed upgraded flights from Muscat-KL. I stated at the time that the software allowed me to proceed with an upgrade request even though I had checked in and on arriving at the airport Oman Air said upgrades are not possible after check in! Therefore Optiontown gets to play with my money which was over $1000 for 5 days. The money was refunded I’m pleased to say but the exchange rate was brutal.

This is the worst experience I ever had. My upgrade confirmation came after we have landed at our destination. There is no response from there side. Only automatic emails in return. I have no hope for this company

Absolument nul : retard dans les réponses, n'apportent aucune solution. Je me suis faite avoir en achetant le PASS AIR FRANCE, mais vous n'êtes pas chez AIR FRANCE. Alors n'attendez pas d'aide de leur part, ce n'est pas qui gèrent. Un seul conseil, n'achetez pas cet abonnement. Ils vous font croire que c'est flexible, mais dans la réalité c'est impossible.

We used Optiontown for Air Namibia flights. We booked the seat row option two Times: 1. Time Check In Frankfurt Nov 2018 - they did not know what Optiontown is... 2. Time Check In Frankfurt Dec 2018 - we got only ONE SEATROW TOGHET. After we spoke to another employees at the check in gate, we got one seat row for everyone, but we got told that they do not work toghether with optiontown and that the do not get enough Informationen from optiontown. 3. Windhuk - Frankfurt Dec 2018 - we got one row per Person but the other passengers complained. The Crew did not know about the blocked seat row and we had to change seats. But the worst of that: OPTIONTOWN is still NOT willing to REFUND our MONEY! 4. Check In Windhuk Jan 2019 - we had to wait extra at the Check In, because a group of employees had to discuss first. We got three seats per passengers but a row contains 4 seats. In the plane, the Crew knew about but and the whole row was free. Everything was Fine, but we had to Fight for our row because other passengers wanted to move to our rows and did not know about optiontown. They thought we are lying. We got no help from the Crew. Contacting Optiontown is really difficult. They do Not answer your questions, they are Not willing to help. They just want you Money!!!

These people are scum fraudsters Mr Trump, Mr Varadkar and Mr Modi. If you care about your country’s reputations you will prosecute these criminals.

I would think twice before buying an optiontown flight pass. Everytime I had to contact Customer services, I ended up waiting 40mn to talk to someone and after being repeatedly put on hold, being told that I would be contacted within 48hours. 48 hours later, no one had contacted me and I had to start he whole process all over again (incurring a huge phone bill!)