OptiontownReviews of optiontown.com

"last 2 return trips we were upgraded to amd very pleased. Highly recommended to other flyers who would like affordable and upgrade. Many thanks to Optiontown.

I communicated with Optiontown last January asking to upgrade my return tickets on Egypt Air Toronto/Cairo/Toronto. The trip on February 25. I paid the requested fees to Optiontime immediately. Three days before the departure from Toronto Optiontime asked me to pay extra charges for the upgrade with an explanation they have a mistake in calculating the upgrade fees. I paid the extra charge. Before few hours from the departure, I received a regret message that Optiontime is not able to make the upgrade, and I will get my money back within 5 working days. I received back the original money and still todate I didn't receive the extra money i paid. Made many complaints with no positive result.

Requested and paid for an upgrade with Vietnam Airlines. Got the confirmation email stating that I had been accepted. Arrived at the airport and told that business was full. I should have been refunded 15 days ago still waiting. I have now contacted my credit card company (Barclaycard) to arrange a charge back. If your is a similar situation lodge the charge back with your card company.

Flew to Dehli and Amritsar chose optiontown with Air India and a Dreamliner,my partner and I got upgraded to first class from Dehli to Amritsar fantastic,then when we came home to uk we got upgraded again to first class Dehli to the London Heathrow,fantastic and an 11 hour flight absolutely brilliant..and the cost for both of us was approx £270 unbelievable....You need to ask at the gate if optiontown is available..Thank you Air India.We had the most memorable experience of India and then the icing on the cake first class with Air India..........Peter..

No information, miserable customer service, non-working support telephone number, problems getting refunds.

2 stars because it started off well but has now become a big mess. I originally paid for the 2 empty seat option but as I checked the flight I could see that the plane was filling fast so changed to a premium economy upgrade. First flight went well and I had my seat and was refunded the 2 seat option. On my return flight a completely different matter. I again recieved the upgrade approval. First short leg I hadn't paid to upgrade and at checkin was told I'd have to wait till I arrived in HCM City and then see the transfer desk there. I knew there was only 6 seat left in PE so realised with only an hour and a half stopover I was unlikely to get the upgrade. Why it couldn't have been done at my checkin I don't know as normally they do all your boarding passes there. Anyway at HCM City upgraded had all gone so I was in economy for that flight and told by the Vietnam Air rep that I would be refunded. About 5 days later I did get a refund but only for the 2 seat option that I had originally paid for. I had gotten an email telling that option was unavailable and I would be refunded. It is now almost a month later and even though I have emailed them my boarding pass as proof my upgrade didnt happen I am still awaiting my refund. I've called them and emailed them but still no refund. I told them in my last email that unless I receive the refund by tomorrows date I would lodge a credit card dispute transaction. Return email from them said I was now a priority and would be refunded shortly. Their time is up tomorrow. UPDATE: My refund came in today finally! And then the very next day they took the money back in an unauthorised transaction. So they have basically stolen from me now. I'm lodging a transaction dispute woth my card provider now. Do not give these people your credit card details as they are nothing but thieves

Fraudulent thieves be aware this company is under investigation by the FBI .Many have been scammed stay away . The call center is a hoax and they do not reply or call you back . I lost 200 USD and a perfectly good ticket that is now unusable . Internet scam company . Please contact your local or international branch of the FBI and report your dealings to them ASAP

Steer clear of optiontown. No Upgrade and no refund as promised. Its the old story that if it seems too good to be true it probably is. Promised a refund within 5 days of failing to get an upgrade and that didn't happen so now in a battle to get my money back.