Tasha
No customer service , just want your money .
Honestly the worst experience of my life . I used option town through my flight I booked with VietnamAirlines - so assumed as a reputable company was using them they must be good . However it seems not , I went to through the process to upgrade my flight from economy - I went through the process, filled in all my details , “paid” - then the website said error try again later . I then received an email saying I was unsuccessful as their website crashed and to try again . I left it for a few days and went on my banking app ( for another reason ) and saw that option town had taken the payment for the flight upgrade out of my bank account - not once but three times ! Even though I had received an email saying their website crashed , so option town had effectively taken over £2000 pound out of my bank account . After weeks on the phone and emailing them trying to sort this out they finally refunded me , after claiming they hadn’t taken any money from me ( even though I have the proof ). They proceeded to tell me to try again if I wanted to upgrade I asked them if they could do it via email and they said try by phone - which I did , the line cut off however but somehow optiontown have managed to yet again take £700 out of my bank account. And I am not again in a feud with them about them refunded me for something I never had and them claiming they haven’t taken any of my money . The bottom line is , don’t use them they are just concerned about taking your money and have no customer service skills whatsoever .