OptiontownReviews of optiontown.com

They do nothing but take your money. I have just been on hold for an hour and a half only then to be told to ring Air India. I will now have to open a dispute with my credit card

Beware!! I have tried them twice and it never worked. Last week I had not heard back from them when boarding had actually started. Even though there were plenty of empty seats in business class, I didn’t get an upgrade. As I see it, they just want to earn their fee but don’t do anything in return. This is fraud.

Relation between Air India and Optiontown needs to be improved. Even if you pay them almost a month ago and almost full fare you will know the status only an hour before the departure. Air India benefits because they don’t have to give you any preboarding benefits. Optiontown benefits because they use your money free. Passengers suffers the most because they don’t get priority check in, immigration, customs and the lounge! What a scam?

Simply fraud company

PLEASE STAY AWAY FROM THIS COMPANY. They will charge you but no allocate any seats. Call centre is useless. Took a while but got a refund COMPLETE SCAM, SCAM, SCAM

Not worth the hassle or stress booked upgrade with Air India Optiontown took money straight away checked in they said upgrade given at boarding gate got to gate they said no upgrade and business class was full took our seat in economy and then told by the guy that told us business was full we had been upgraded and low and behold business class was completely empty Received email @6.40 am from Optiontown that we had been upgraded we had been in air 40minutes And you don’t get perks

Keep away. No refund. No communication.

Similar to many reviews below, I bought BA flights from Optiontown that were subsequently cancelled by the airline. BA emailed to say I was entitled to a full refund, but that this must be initiated by Optiontown. Optiontown claims it must be initiated by BA. After 10 weeks of emails and phone calls to both companies, I am still out of pocket with no resolution in sight. It is clear from the reviews below that Optiontown knowingly employs this deceptive practice. It is nothing less than theft. Their CEO, Sachin Goel, who has a high profile on LinkedIn and Twitter and is fond of posting gung-ho, feel-good messages about entrepreneurism and business growth ought to be ashamed of himself.