OptiontownReviews of optiontown.com

after about 30 emails and a 3 month delay i finally got my refund for the upgrade i purchased. optiontown themselves are a complete waste of time and every reply they sent was just going around in cricles. in the end i finally emailed vietnam airlines asking for there help and forwarded them all the emails i received from optiontown. even though vietnam airlines did tell me there is nothing they can do, they did however email them telling them, to sort out the situation 8 days later i received my $3000 refund. i would suggest contacting the partnering airline for assistance

Mail not reply chat not reply facebook not reply cannot contact and most important, when i buy flightpass, the policy is all non-stop flights which airline is selling on their system. but when i book ticket, no or only 1,2 flights were showned, i dont have any choice. how can i get my money back?

Optiontown is a scam. They still haven't refunded my money on the ticket which was never used. There customer service is pathetic. I am filing a legal case against them

We booked an upgrade on a Vietnam Flight from Bangkok to Saigon over 90 days ago but the flight was cancelled by Vietnam Airways 48 hours before it was due to fly. But OptionTown still took our money, even though we could not use their upgrade and too date they have still not refunded us. Shabby Company.

Waiting on refund of upgrade since flight was not operated due to lockdown in India. Their only listed phone number is never reachable. Only one in 10 emails are responded to. They say to contact airline (Vistara). Vistara says upgrades are done by optiontown which is a third party and so vistara cannot help. If you can reach by phone due to a miracle they say we will look into it. I think this company is stealing money by this upgrade scam. Government shouldn't launch an inquiry. Cheats.

Still fighting to get my money back for an upgrade which never happened. They say it’ll be back in your account within “five business days” and even sent me an email saying the refund was on its way, but nothing. Called and was assured it was being processed and asked to give it another week. Have today received an email with a ‘credit’ which is of absolutely no use to me. Now have to contact my card company to try sort. Never again !!!

Customer service is dead, no one bother to respond. Very bad experience, can't write all here, online chat they don't reply and mobile app is under maintenance. They just apologies but don't action.

Optiontown will not process a refund or offer any assistance for a preferred seat booking that was cancelled by the airline. Any email sent to customer service will be responded to via an automated response. They blame the airline for all delays. The customer service phone number currently listed on their website for support in Australia is disconnected. They will take your money immediately and then not provide the service they have sold. Also note that the recent 4+ star reviews of this company are all fake. All contain irrelevant comments are text copied across multiple companies all posted from the same "person".