OptiontownReviews of optiontown.com

I've changed this review as I've finally received my refund after 6 months. It took a while the money back despite the fact British Airways instructed customers with remaining flights to ask for a refund in March 2021. I'm happy it has been resolved in the end.

I received an email that cooperation with BA will stop and we should reach out for refunds. It's been the best part of SIX months now of constant chasing and getting canned replies "we reached out the the airline and we will revert back - be patient ". Every time I am chasing and every time the same reply. If I wanted to deal with the airline I would have booked with the air line directly. As of the last 1,5 months they have also stopped answering emails all together. Avoid like the plague. Worse customer experience ever and surely a scam from this point on. 2300£ properly scammed. Disgrace.

They allow me to rebook my previous flights which was cancelled during COVID19 and get quick response .

Totally shocking. Like other BA customers they are witholding my refund. It's always 24 hours away and has been for the last 2 months. It amounts to theft in my opinion. 0 stars from me. They need to be investigated.

Still waiting for my refund,paid for upgraded seats 19 months ago and all you get is we can’t find your booking but they reply with a ref from my booking.Do not book with these.

Barry Evans one of optiontown team was of a great help in making adjustment to my flight promptly. The response and support reflected professionalism and effectivness. Thank you Barry and Optiontown Team

Optiontown is a joke. Since I read the news that they discountinued with BA, I have been trying to get a refund of my unused tickets for almost 3 months. They just keep repeting with the same email that it will take a few weeks, but 11 weeks already passed and no refund has been issued. They don't even answer the phone! Never again! Do not buy tickets from them!

Since the pandemic, the experience has been awful. BA discontinued, on the phone they told me they can book me tickets for existing pass. I've tried 3 times - payment didn't processed but money got charged. I still have no tickets and money taken from my account! I can find noone to help me and I am still with no ticket and money charged. Awful service and I'll be seeking legal advise unless this is shorted out. Edit : There is no customer service - I have sent 5 emails to the customer support email, no answer. UK phone number gets dropped after 5 mins. I called BA and they cannot do anything and there are no tickets issued from their side either.