OptiontownReviews of optiontown.com

I got an issue with making booking date... The good support I got from the customer service team helps me to get my issue resolved in a minimum time.

It is now 3 years, i am in touch with option town. Their service is excellent. They are very much caring the customers. I will give them 5 stars

good response and good service

Beware their unacceptable customer service. In Sept 2021 I asked to be refunded the rest of my flight pass (with British Airways)which was expiring end of year due to inability to use flights during Covid. It’s now Feb 2022 and I’ve yet to receive my refund. I received an email in Dec saying my refund was initiated and would be paid , and I’ve contacted them a few times in the weeks in between. I’m still waiting while they are looking in to it. I also tried to contact BA directly who is completely unable to help and just passes you back to Optiontown. I’m stuck in a sick loop for the better part of 6m and am out of pocket over £600. Never again would I trust them with my money.

Excellent support, for pass extension

Honestly it’s as great and easy as it seems. Booking was smooth and easy. Interface is easy to use. Customer support very responsive. We travelled as a family of 5 and I our return flight my wife tested positive and wasn’t able to board the flight. Just contacted optiontown online chat, they only asked for the test result and new date and in less than 24 hours her rebooking was confirmed and emailed me the new resrvation number. Trust it’s as good as it looks and no hidden catches. Enjoy and don’t hesitate to use. Thanks

The best for many flight bookings and customer service. Always replies to emails on time. Used for three years without any challenge.

I need to modify my flight booking, customer care and online chating team were very professional, supportive and responsive team. Thank you All