OptinMonsterReviews of optinmonster.com

Response from OptinMonsterJul 5, 2022

Hi DKhoon, I apologize for the confusion regarding your upgrade and our billing practice. I know how frustrating it can be not to get an answer right away, so I'd like to help clarify our billing structure. OptinMonster charges an annual fee based on the number of pageviews and features the plan you choose provides. You originally signed up for the Free Plan with us, which offers 300 pageviews/month, 1 site, and 3 campaigns: https://a.supportally.com/JMpVhi. We never want to punish you for doing well – so we will never turn off your campaigns should you go over the number of pageviews on your plan. Instead, we'll upgrade you to the next tier to keep your account in good standing as per our Terms of Service. which you agree to when you sign up for OptinMonster. (https://optinmonster.com/terms/). While our default billing practice is to automatically upgrade the account to the next tier should you exceed your pageview limits, we never want you to worry about unexpected changes. To give you complete control of your account, we give you 3 options for handling pageview overages - you can: 1. Upgrade to the plan that corresponds with the number of pageviews your account is receiving. 2. Add pageview block(s) to cover the overage. Pageview blocks are $29/month and include 100K additional pageviews. 3. Allow suspension of your campaigns until the first of the following month. You can read more about those settings here – https://optinmonster.com/docs/pageview-and-upgrade-preferences/. You can also take advantage of our 14-day unconditional money-back guarantee if you are charged. I see you took advantage of this guarantee, and our team has refunded your account. We're glad we were able to straighten this out and we wish you luck in your future endeavors!

Response from OptinMonsterJun 20, 2022

Hi Ndumiso, I apologize for the confusion regarding your upgrade. I know how frustrating it can be to get an unexpected charge, so I'd like to help clarify our billing structure. OptinMonster charges an annual fee based on the number of pageviews and features the plan you choose provides. You originally signed up for the Free Plan with us, which offers 300 pageviews/month, 1 site, and 3 campaigns: https://a.supportally.com/JMpVhi. We never want to punish you for doing well – so we will never turn off your campaigns should you go over the number of pageviews on your plan. Instead, we'll upgrade you to the next tier to keep your account in good standing as per our Terms of Service, which you agree to when you sign up for OptinMonster: https://optinmonster.com/terms. While our default billing practice is to automatically upgrade the account to the next tier should you exceed your pageview limits, you have full control of what happens to your account. We give you 3 options for handling pageview overages - you can: 1. Upgrade to the plan that corresponds with the number of pageviews your account is receiving. 2. Add pageview block(s) to cover the overage. Pageview blocks are $29/month and include 100K additional pageviews. 3. Allow suspension of your campaigns until the first of the following month. You can read more about those settings here – https://optinmonster.com/docs/pageview-and-upgrade-preferences/. Since you weren't expecting this upgrade, you can also take advantage of our 14-day unconditional money-back guarantee: https://optinmonster.com/docs/how-to-request-a-refund/. If you haven't already, please write to our support team; we'd be glad to straighten this out.

Response from OptinMonsterJun 6, 2022

Hi Aaron, I apologize for the confusion regarding your upgrade and our support hours. Our support hours are Monday- Friday, 9 am-5 pm ET, so our team wasn't online when you initially requested a refund. I know how frustrating it can be not to get an answer right away, so I'll look into why our normal auto-response wasn't delivered. In the meantime, I'd like to help clarify our billing structure. OptinMonster charges an annual fee based on the number of pageviews and features the plan you choose provides. You originally signed up for the Free Plan with us, which offers 300 pageviews/month, 1 site, and 3 campaigns: https://a.supportally.com/JMpVhi. We never want to punish you for doing well – so we will never turn off your campaigns should you go over the number of pageviews on your plan. Instead, we'll upgrade you to the next tier to keep your account in good standing as per our Terms of Service. which you agree to when you sign up for OptinMonster. (https://optinmonster.com/terms/). While our default billing practice is to automatically upgrade the account to the next tier should you exceed your pageview limits, we never want you to worry about unexpected changes. To give you complete control of your account, we give you 3 options for handling pageview overages - you can: 1. Upgrade to the plan that corresponds with the number of pageviews your account is receiving. 2. Add pageview block(s) to cover the overage. Pageview blocks are $29/month and include 100K additional pageviews. 3. Allow suspension of your campaigns until the first of the following month. You can read more about those settings here – https://optinmonster.com/docs/pageview-and-upgrade-preferences/. You can also take advantage of our 14-day unconditional money-back guarantee if you are charged. I see you took advantage of this guarantee, and you're all set on the annual Basic plan. We're glad we were able to straighten this out, and you've made the wise decision to grow your email list, get more leads and increase sales with the #1 most powerful conversion optimization toolkit in the world. We can't wait to see what you do next and look forward to helping you in every way we can!

Response from OptinMonsterMay 31, 2022

Thanks so much for sharing your experience, Sharon, and congratulations on increasing those opt-in rates! You brought up a great point about pricing. We know that each penny needs to be carefully tracked, so I wanted to ensure you knew about our latest feature: Revenue Attribution. Learn more at: https://optinmonster.com/announcement-increase-roi-with-revenue-attribution/ With Revenue Attribution, you won’t have to second-guess how much money you generate with our software. We hope this helps you get a clearer picture of how much you generate with OptinMonster! As always, we're grateful for your continued support of OptinMonster, and we look forward to bringing you even more ways to grow your business as quickly and efficiently as possible.

Response from OptinMonsterMay 23, 2022

Thanks for sharing your experience, Lynn! We’re so pleased to know you’re loving OptinMonster, and our team has been so helpful along the way! We’re grateful to have the opportunity to grow with you and look forward to continuing to help you in every way we can!

Response from OptinMonsterMay 17, 2022

Hi Barbara, Thanks so much for sharing your experience with the community. I'm glad you're finding it easy to grow your email list with OptinMonster, and you'll be sticking with us for a while! We'd love to help you make the most out of OptinMonster, so if there's anything we can do to help, please let us know. We're grateful to have the opportunity to grow with you and look forward to continuing to help you in every way we can!

Response from OptinMonsterApr 18, 2022

Thanks for letting us know about your billing situation, Yash. I looked into your experience more and see you're from India. I completely understand how frustrating any auto-renewal charge would be since the RBI e-mandate rule doesn't allow this billing structure. While we typically have a strict 14-day money back, we honestly do want small businesses to succeed, so we've refunded your account in full. Thanks again for taking the time to talk to us! We always appreciate feedback, and we wish you luck in your future endeavors.

Response from OptinMonsterMar 28, 2022

Thanks for taking the time to share your experience with the community, Kevin 😊 We are so pleased to hear that you’re loving OptinMonster and can't wait to see what you do next! We look forward to helping you achieve success in every way we can!