OptinMonsterReviews of optinmonster.com

Response from OptinMonsterMar 16, 2025

Hi Ramiro 👋 Thanks for sharing your experience with OptinMonster. We're genuinely sorry it didn't turn out as stellar as we'd hoped. Your satisfaction is our goal, and we apologize for any inconvenience. We understand your concern about the automatic upgrade. While we provide settings to control what happens when campaigns exceed the pageview limit, it seems your account was set to upgrade automatically. We regret any confusion this may have caused. We're glad our team quickly resolved the issue by refunding your transaction. Your feedback is valuable, and we'll use it to improve our processes and communication. Thank you for giving OptinMonster a chance. We hope you'll consider us again based on our team's prompt assistance in this situation. Please don't hesitate to reach out if you need further help.

Response from OptinMonsterJul 22, 2024

Hello Gary, Thanks for writing in and sharing your feedback. You’re right, all our plans including the free tier require an account and credit card to start and have specific pageview limits and features available to them. It’s common for premium software providers to require some level of personal and payment information to facilitate the subscription or purchase process. Kind of like how you might be billed for an email marketing provider like Mailchimp or Constant Contact. This helps ensure that the software is properly licensed, allows for a seamless billing process, and helps maintain security measures for both the provider and the customer. We understand this can cause some concern, and we want to assure you that you have complete control over when or if we use the card on file. You can manage these settings within your account preferences, which can be found here: https://optinmonster.com/docs/pageview-and-upgrade-preferences/. ​ Additionally, we offer a 14-day unconditional money-back guarantee, so if for any reason you’re not completely satisfied with OptinMonster, you can cancel your account and receive a hassle-free refund. We also send a notification when the renewal happens so you do not need to keep an eye out on your card statement as we proactively inform you via email. We hope these options will give you and other users more confidence in using OptinMonster, and we appreciate you taking the time to try our platform. Please don’t hesitate to reach out with any further questions or concerns.

Response from OptinMonsterOct 18, 2023

Hi Chris, Thanks for taking the time and sharing your review. We understand Pro and Growth package may not be suitable for all kind of businesses, but they do come with advanced set of growth features that help convert better and offer the value based on how they are priced. We do offer discount on upgrades if you want to try them out and all upgrades come with a 14 day money back guarantee so you can test it out stress free. Also, If you haven't already, we'd like to invite you to join our Beta Program which will allow you to use new features before they are officially released! Y ou can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program. We're here to support you in achieving your goals, and your success is our success!

Response from OptinMonsterNov 21, 2022

​Thanks for letting us know about this challenge, Sumaiyah! We can definitely work together to get this appropriately connected. I see you reached out to our support team, and they've already responded to your message. You should have their reply waiting for you in your inbox. Take a look at that message, and we'll see you in your inbox to get this sorted.

Response from OptinMonsterNov 2, 2022

Hi Renan, Thanks for sharing this feedback with us and apologies for the unexpected charge. It certainly wasn't our intent! All our plans, including the free plan, require a credit card in order to start, and have specific pageview limits and features available to them. It’s kind of like how you might be billed for internet service or a phone plan. Depending on the phone or internet package you choose, you might get more lines, gigs of data, or other additional features. If/when you near the limit of your selected package, they let you know they’ll be charging you if you go over. We take this same approach and send out 2 email notifications when you near the limits of your selected OptinMonster plan. Here’s a copy of what one of the emails says – https://a.supportally.com/i/JqE1xU We also give you full control of what happens to your account if you do near those limits (shown in the email linked above). If you do not wish to have your service continue when you reach the account’s limits, you can simply set your pageview and upgrade preferences to “Suspend campaigns until pageviews reset at the beginning of the next month.” You can read more about those settings here – https://optinmonster.com/docs/pageview-and-upgrade-preferences/. And if needed, you can also take advantage of our 14-day unconditional money-back guarantee. If you are automatically upgraded, or you’re not 100% happy with OptinMonster, we offer a 14-day unconditional money-back guarantee. I see that our team has just processed your refund for your account as well. You should see the funds in your bank account within 5-10 business days, depending on your bank’s policies. I'm glad we were able to work this out with you and we appreciate you sharing your feedback!

Response from OptinMonsterSep 23, 2022

Thanks so much for sharing your feedback! We're glad to hear you're liking the service. ​ Since you mentioned feeling like OptinMonster was a little expensive, I wanted to tell you about Revenue Attribution. It gives you full transparency and real-time data on each dollar you make with OptinMonster and will give you a clear picture of how much you generate with OptinMonster. ​ You can learn more about Revenue Attribution and the ways to measure it with OptinMonster here: https://optinmonster.com/what-is-revenue-attribution-small-businesses/ ​ ​Thank you again for sharing your thoughts with us and please let us know if we can help further! We are always here for you and look forward to helping you in every way we can!