Very simple, hassle free and I absolutely love the way they are there to help every step of the way. Makes the process so much easier thank you
Response from OptinMonsterOct 18, 2023
Hi Ariel,
Thank you so much for your kind words! We're thrilled to hear that you had a simple and hassle-free experience with us, and we're here to support you every step of the way. We appreciate your feedback and look forward to assisting you further!
If you haven't already, we'd like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.
Once again, thank you for your kind words and for choosing OptinMonster. We're here to support you in achieving your goals, and your success is our success!
TD
Ted D.
Whole company has a scammer vibe...
Whole company has a scammer vibe. Agreed to do their yearly and after they tried to upsell me 9 more times getting to checkout they begrudgingly let me pay them.
Ultimately I fell susceptible to their upsell / save bajillion % now if you pay for a year because - hey - I have a great business idea - why not?
Well, my business did not succeed and I paid them many hundreds of dollars up front.
When I asked support for a refund for the months I have not used their support replied with a soulless canned response (was literally 6 paragraphs replied 5 minutes after I requested my refund)
So here is my issue -- value is value. I give value for value in return. If I give you more value then you have provided what right do you have to keep my value? In my book that would be called stealing -- your service no longer has value for me since the business has failed...
It's a scheme, a loophole, whatever you want to call it but it's not right. I have not USED your service you have no right to keep my money. Keep what I used and give me back the rest.
Sure...you can hide behind your Terms of Service (yawn) but is that right? I think we all know the answer to that...
Response from OptinMonsterOct 11, 2023
Hi T. Thm,
I wanted to address your recent experience with OptinMonster personally, and I appreciate your feedback. I'm truly sorry to hear that you found our interactions to be less than satisfactory.
It is essential for us to clarify that our intention is never to come across as pushy or give any impression of a "scammer vibe." Our team genuinely aims to provide valuable solutions and options to our users, which is why we offer upgrade discounts for those who may benefit from additional features.
I apologize if our approach during the upgrade process left you feeling uncomfortable. We value our users' feedback, and we'll certainly consider this to improve our communication.
Regarding product quality, we're committed to delivering a high-quality solution.
Regarding customer service, I'm disappointed to hear that you found our support to be less than ideal. We strive to offer prompt, personalized, and helpful assistance. Your experience is not representative of the level of service we aim to provide, and we will take steps to address any areas needing improvement.
I genuinely appreciate your input, as it helps us make necessary adjustments to serve our users better. Your satisfaction is our priority, and I hope you will be willing to give us another chance in the future.
If you have any more specific feedback or would like to discuss your experience further, please feel free to contact our support email and refer it to the Product Success Manager so it reaches me.
Thank you for taking the time to share your concerns with us. We are committed to learning from your feedback and continuously enhancing our services.
GM
Guy M.
Very intuitive application and good…
Very intuitive application and good support service backing it up. We've found it very easy to create an integrate webforms and pop ups for our development site
Response from OptinMonsterOct 10, 2023
Hi Guy,
Thank you so much for your excellent review! We're delighted to hear that you find OptinMonster intuitive and that our support service has been helpful to you. Making web forms and pop-ups for your development site should be a seamless experience, and we're thrilled to know that you've found it easy with OptinMonster.
Your feedback motivates us to continue delivering the best possible service and support.
If you haven't already, we'd like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.
Once again, thank you for your kind words and for choosing OptinMonster. We're here to support you in achieving your goals, and your success is our success!
RS
Ravit S.
Great app
OptinMonster is super intuitive and easy to use.
Response from OptinMonsterOct 4, 2023
Hi Ravit,
Thank you for taking the time to share your experience with OptinMonster. We're delighted to hear that.
Your feedback is greatly appreciated.
If you haven't already, we'd like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.
Once again, thank you for your kind words and for choosing OptinMonster. We're here to support you in achieving your goals, and your success is our success!
JP
John P.
Just getting started online after many…
Just getting started online after many years. OptinMonster has helped get me started.
Response from OptinMonsterOct 4, 2023
Hi John,
Thank you for taking the time to share your experience with OptinMonster's support team. We're delighted to hear that our team was able to provide you with exceptional assistance.
Your feedback is greatly appreciated.
Customer satisfaction is our top priority, and it's wonderful to know that you loved our support.
If you haven't already, we'd like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.
Once again, thank you for your kind words and for choosing OptinMonster. We're here to support you in achieving your goals, and your success is our success!
JT
Jordi T.
Great Customer Service!!
Great Customer Service!!
Response from OptinMonsterSep 18, 2023
Hi Jordi,
Thank you for taking the time to share your experience with OptinMonster's support team. We're delighted to hear that our team was able to provide you with exceptional assistance.
Your feedback is greatly appreciated.
Customer satisfaction is our top priority, and it's wonderful to know that you loved our support.
If you haven't already, we'd like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.
Once again, thank you for your kind words and for choosing OptinMonster. We're here to support you in achieving your goals, and your success is our success!
GA
Gabriel
ZERO subscribers an ZERO support
ZERO subscribers and ZERO support.
I started using the tool on my website and I kept receiving emails saying I was reaching the limit of subscribers, but see nothing on the Wordpress dashboard.
They are good on trying to charge my credit card. I was smarter and blocked it before they did. What they are NOT good at is on giving support. There is NO way you can contact them if you are not a paying user yet.
Response from OptinMonsterSep 5, 2023
Hi Gabriel,
Thank you for sharing your experience with our tool, and I apologize for any frustration you've encountered.
Firstly, I'd like to clarify that our plans are based on page views, which are impressions of the campaigns on your website, rather than subscribers. The free plan comes with 500 free page views, and emails are sent when you approach this limit to ensure uninterrupted service. This notification is designed to help you manage your plan effectively.
In the event you are charged and feel that a refund is necessary, please note that we offer a 14-day, 100% no-questions-asked money-back guarantee. You can find more information on how to request a refund by visiting this link: https://optinmonster.com/docs/how-to-request-a-refund/
Additionally, I'd like to assure you that we do indeed offer support to both our free and paid users. Free users can access support through the WordPress.org plugin page. You can also create a support ticket by visiting https://optinmonster.com/docs/. You can also reach out via email on support [at] optinmonster [dot] com. Our team is committed to helping all users, regardless of their subscription level.
We value your feedback and appreciate your patience. If you have any further questions or concerns, please feel free to reach out to our support team using the channels mentioned above. We're here to assist you and ensure you have a positive experience with our tool.
Thank you for trying out OptinMonster, and we look forward to helping you resolve any issues you may be facing.
WP
Witty P.
Great integration with my website
Great integration with my website
Response from OptinMonsterSep 4, 2023
Hi Witty Project,
Thank you for taking the time to share your experience with OptinMonster's integration with your website.
Your feedback is greatly appreciated, and will help us go a long way.
If you haven't already, we'd like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.
Once again, thank you for your kind words and for choosing OptinMonster. We're here to support you in achieving your goals, and your success is our success!
