Incredibly speedy and helpful support team and easy to use product. Thank you!
Response from OptinMonsterFeb 1, 2024
Hi Sian,
Thanks for sharing your experience with the community. We really appreciate it. I am glad you loved our support team and found the product easy to use.
If you haven’t already, we’d like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.
Thank you again, for choosing OptinMonster—we’re here to assist you anytime you need us.
AL
ale
Optinmonster
Good experience
Response from OptinMonsterJan 31, 2024
Hi Ale,
Thanks for sharing your experience with the community. We really appreciate it.
If you haven’t already, we’d like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.
Thank you again, for choosing OptinMonster—we’re here to assist you anytime you need us.
KS
kanhaiya S.
I am using this first time
I am using this first time. It is awesome😊😊 💕💕
Response from OptinMonsterJan 23, 2024
Hi Kanhaiya,
Thanks for taking the time and sharing your feedback. Your recommendation means the World to us.
If you haven’t already, we’d like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.
Thank you again, for choosing OptinMonster—we’re here to assist you anytime you need us.
RG
Rokas G.
I was billed for something I was not…
UPDATE:
A proof that they don't care is in their reply. Just an ordinary generic template, pointing out 14-days and other providers. Yes, I know I missed it, I wrote it in the review. Did you at least read it?
That's why I wrote support, saying that I won't be using it. And since there is no additional cost to you, it would be fair to return either full amount or a part of it. If I won't be using your product it won't cost anything to you. It's not like you made a physical product, and now, since I don't want it, you suffered an expense.
Just pure greed.
Avoid this product at all costs. Just Google their competitors, I'm sure they will have the same features and probably cost less.
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I was billed for something I was not using and did not intend to use. I wrote to support explaining that I will not be using the product this coming 12 months and asked for a refund. They could only reply that I missed the 14-day deadline to ask for a refund.
That's fine, but I'm not gonna use the product, so they won't have any additional costs. They couldn't even offer a partial refund and show that they care at least a bit.
Don't use their service, scam. Only care about money, nothing else. And I see from other reviews it's not the first time they like to bill people.
Disgusting behavior.
Response from OptinMonsterJan 12, 2024
Hi Rokas,
Thanks for reaching out and sharing your feedback.
We have a strict 14-day refund policy as per our TOS and we do not offer partial refunds same as most premium software providers.
Our system sends reminder emails before your account is due to be charged. It's possible that the communication got filtered by your email client.
If there is anything we could do to assist in using OptinMonster for the remaining period of your subscription, please feel free to reach out to us via support and we will have our Customer Success team work with you to help you get the most out of OptinMonster.
Have a great day ahead.
RS
rameeswarran S.
Great tool to increase quality subscribers
Easy and effective way to grow your subscriber list. Customer support is great too!
Response from OptinMonsterJan 12, 2024
Hi Rameeswarran,
Thanks for taking the time and sharing your feedback. Your recommendation means the World to us. We are delighted to hear our support team did an impressive job 🙂
If you haven’t already, we’d like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.
Thank you again, for choosing OptinMonster—we’re here to assist you anytime you need us.
MA
Matthew A.
Optinmonster is aggressive
Optinmonster is aggressive. They have increased the cost of my subscription significantly each year. They are constantly suspending my service for reaching "limits" and forcing me to purchase additional upgrades. They have automatically charged my credit card without notice. They are scammy company. I do not recommend them.
Response from OptinMonsterJan 12, 2024
Hello Matthew,
Thanks for writing in and sharing your feedback regarding the cost and automatic upgrades.
This type of structure is common for premium software providers where they need to adjust prices based on the value the product offers to the customers.
We understand automatic upgrades can cause some concern, and we want to assure you that you have complete control over when or if we use the card on file.
You can manage these settings within your account preferences, which can be found here: https://optinmonster.com/docs/pageview-and-upgrade-preferences/ so you can decide what happens if you go over limits.
Additionally, we offer a 14-day unconditional money-back guarantee, so if for any reason you’re not completely satisfied with OptinMonster, you can cancel your account and receive a hassle-free refund.
We hope these options will give you and other users more confidence in using OptinMonster, and we appreciate you taking the time to try our platform.
Please don’t hesitate to reach out with any further questions or concerns.
CD
Christian D.
I've been using OptinMonster for 1 year…
I've been using OptinMonster for 1 year now and it's one of the best lead generation tools for websites on the market.
Response from OptinMonsterDec 25, 2023
Hey Christian,
Thanks for taking the time and sharing your feedback with the community. We are delighted to hear that you love the product 😊
If you haven't already, we'd like to invite you to join our Beta Program, which will allow you to use new features before they are officially released!
You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.
Once again, thank you for your kind words and for choosing OptinMonster. We're here to support you in achieving your goals, and your success is our success!
AT
Andrew T.
Very easy to use and takes no time to…
Very easy to use and takes no time to put together,now lets see if its draws some leds
Response from OptinMonsterDec 25, 2023
Hi Andrew,
Thanks for taking the time and sharing your feedback with the community. We are delighted to hear that you loved the product 😊
If you haven't already, we'd like to invite you to join our Beta Program, which will allow you to use new features before they are officially released!
You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.
Once again, thank you for your kind words and for choosing OptinMonster. We're here to support you in achieving your goals, and your success is our success!
