The problem was solved very quickly and in addition a video was used to explain how to solve the problem independently in the future. Very friendly and professional support as always!
Response from OptinMonsterDec 4, 2024
Thank you for your kind review! We're delighted that our quick problem-solving and helpful video guidance made a positive impact. Our team always strives to provide friendly and professional support, and we appreciate your feedback. Happy to help!
ND
Nicole Do T.
The support team and quick with a step…
The support team and quick with a step by step solution which worked immediately.
Response from OptinMonsterDec 4, 2024
Thank you for your great feedback! We're thrilled to hear our support team provided a quick, effective solution that resolved your issue right away. Your satisfaction means a lot to us, and we're glad we could help!
AN
andrea
Quick customer responses
Quick customer responses
Response from OptinMonsterDec 4, 2024
Thank you for your review! We're happy to hear that our prompt customer responses made a difference. Your feedback means a lot, and we're glad we could assist you.
HA
Hande
Always very quick and helpful support…
Always very quick and helpful support team! Thank you, Bronwyn!
Response from OptinMonsterDec 4, 2024
Thank you for your kind words! We're delighted that our support team provided quick and helpful assistance. Your satisfaction means a lot to us, and we truly appreciate your feedback.
KU
Katarina U.
attentive to detail & timely response!
attentive to detail & timely response!
Response from OptinMonsterDec 4, 2024
Thank you for your great feedback! We're thrilled to hear that our attention to detail and timely response met your expectations. Your satisfaction is our priority, and we truly appreciate your review.
FF
Fagner Fernandes A.
Trap with auto-renewed
Simple. They renewed automatically without my consent. I tried to cancel from the first month, got trapped for a year, and now they've auto-renewed again without my permission. I never authorized them to save my credit card information. Their website has a poorly designed account and billing page that doesn’t show anything about the billing cycle, auto-renew, or saved card details. It’s clear they’re trying to trap customers. A truly deplorable way to make money. Good products usually give you flexibility and strive to ensure customer satisfaction, but they’re still operating like it’s the 1900s, just looking to trap you and take your money, leaving you disappointed.
Response from OptinMonsterOct 18, 2024
Hi Fagner,
Angie Meeker here, General Manager at OptinMonster. First, I want to thank you for giving us a try, and apologize for the experience you've had attempting to cancel. We certainly don't intend for it to be difficult. As well, it looks like the first reply you received here contained some inaccurate information, posted by a team member who is no longer with us. I can understand your frustration.
We do offer a 14-day money back guarantee for new, first time purchases and upgrades. We do not, however, offer refunds for renewals. We send renewal reminders by email, but it is possible it landed in your spam or promotions folder. I'll also have our dev team check to ensure those emails are still sending as expected.
I've authorized a refund of your renewal based on the incorrect information you were provided previously and apologize for the inconvenience. I hope you'll give us a try again in the future.
Best wishes for your success,
Angie
MS
Memet S.
OptinMonster and their "free campaign""
OptinMonster will market themselves as a company that offers setting up a free campaign for you, but they won't follow through on their work and correct what they did even though it looks awful. And when asking them to resolve the deficiencies they have caused, they'll tell you that they only "allow two rounds of edits", instead of telling you from the start. I think it's been more than two months now since the campaign development had been initiated. Simply not suitable for people trying to run a business.
Response from OptinMonsterSep 19, 2024
I’m very sorry to hear of your dissatisfaction.
We did provide a free Gift Campaign per your request specifications, and went above and beyond what is typically included in such a request to add a customized widget on your behalf.
However, as your requests involving significant design changes continued, we had to consider the campaign request fulfilled.
I provided details of how you could continue customizing your campaign’s design further if you so wished to do so, and encourage you to consider that avenue.
Best regards,
RU
Rune
Just got scammed by this company
Just got scammed by this company! Was signing up to try it for free and suddenly they took 299 dollars the day after signing up without any warning! Watch out and find another company for your popups.
Response from OptinMonsterAug 22, 2024
Hi Rune 👋
I'm very sorry for the inconvenience! It sounds like your account upgrade preferences were set to auto-upgrade if you exceed the limits of the free plan.
Our team would love to help resolve this if you open a support ticket. 😀
