gavinlucas22
Auto-upgrades and predatory clauses in terms
OptinMonster product is actually pretty good. However, they engage in subscription traps and auto-upgrades, which are predatory and unfair. I checked the box to stop serving banners if I went over my allotted pageviews. It was explicit, and I checked it to prevent being charged more. When the renewal came, I was charged more than twice the previous year. This lifted money from my account needed to pay essential bills and caused significant distress. Hidden in OptinMonster's terms is a clause that you will be auto-upgraded if you exceed views. In my case, apparently this overrides my explicit choice to not upgrade as checked in my dashboard. Overall, an OK product, but it has disappointing predatory practices and lame customer service. Not for me going forward.
Response from OptinMonsterFeb 17, 2025
Hi Gavin, Thanks so much for taking the time to share your feedback. 😀 Thank you for sharing your thoughts on OptinMonster. We really appreciate your feedback and are glad to hear that you found our product to be useful! I understand that your recent subscription renewal experience was not as seamless as we'd like it to have been, and apologize for any distress this may have caused. It looks like there was some confusion about the transaction, as it was an annual renewal and not an upgrade. The renewal amount differed from your previous transaction because it was based on your chosen plan, while the previous charge covered the difference when you upgraded from one plan to another last year. That said, I'm glad to see our team was able to assist with a refund to try and remedy the issue as quickly as possible. 😀 Your input is invaluable, as it helps us identify areas where we can improve our services. If you decide to give OptinMonster another chance, we'd be more than happy to assist you in finding the best plan suited to your needs and ensuring a better experience. Thank you again for your valuable feedback, and we wish you all the best!