OpenlaneReviews of openlane.com

GM utilizes openlane yet likely has no clue how they function. Attempted to schedule my end-of-lease insurrection two months before needing to return my car yet no availability. I submitted a request for someone to call me and after a week I called in to schedule. Of course no availability and I would automatically be assigned a date and time. Today my inspection window came and I received a call the no one would be coming and to call back and reschedule. Once again I'm waiting for a new inspection date yet my car is due to be returned in 3 1/2 weeks.

My experience with Openlane has been wonderful. The vehicles are far more accurately described than the "other" online auction and they actually drive the vehicles. Accurate descriptions are crucial to making an informed purchase and Openlane knows that. In the extremely slight chance that they happen to miss something, they stand behind the vehicle with fast and fair arbitration. My representative, Jason, provides absolutely amazing service and is a true asset. I look forward to continuing to build a strong working relationship with Openlane and its top tier associates.

Openlane absolutely the worst, unprofessional and crooked platform with absolutely no professionalism in long term business. False condition report arbitration system absolutely does not back up any of their green light vehicles. Only fast response you get from them is when payment. All green light vehicle and title issues even after paid is zero help. This cooperation sister company of AFC is also the worst in the market. AVOID at all cost.

Hello Dealers I am a dealer and I would personally request all independent dealers do not buy vehicles from Open Lane. They are defrauding small dealers for inaccurate condition report and fake vehicle engine sound and much more. When you do arbitration they just hangup and you are out of luck. I recently purchased 3 vehicles from them 1 had rear main seal leaking they did not cover; 2nd vehicle I purchased they cancel the vehicle after 10 days and took my money from my account. 3rd vehicle, I purchased had timing chain issue and so many codes, but they mentioned no codes and vehicle engine gone as soon as I picked from the dealership. Do not Buy from them. I am hiring an attorney to sue them if someone has same experience please contact me so we could sue them in a group.

I want to start by saying that the negative reviews here are not fake. Unfortunately, they are very accurate. I wish I had done my research and read them before ever doing business with Openlane. We purchased a 2019 GMC Acadia believing we could trust their inspection process. You absolutely cannot. The inspection report marked everything as good, yet we received the vehicle needing over $2,000 in repairs. The inspection failed to disclose something extremely serious: a bullet hole in the driver-side door that was covered with black tape. As buyers, we pay for these inspections because we are trusting them to be our eyes and ears. Instead, it feels like the inspectors work more for the sellers than for the buyers. The arbitration process was also a complete joke. Our case was closed in less than five minutes, without properly addressing the undisclosed safety damage. There was no real investigation or accountability. I will never buy from Openlane again. I will be sticking with Manheim, where sellers are actually held accountable for concealing vehicle conditions. If there is ever a class action lawsuit, I would absolutely join it. At this point, I am also exploring legal options to recover my losses. Buyers beware. Do your research before trusting Openlane with your money.

This company is an absolute disappointment. During the phone interview, the recruiter acted as if their organization were some kind of world‑class operation, lecturing me about work ethic while claiming they desperately needed new employees. Yet after that conversation, they completely vanished — no response, not even after I followed up. Before preaching to others, they should fix their own professionalism and learn how to treat people with basic respect.

OPENLANE sold us a 2021 Hyundai Palisade with undisclosed structural damage. This was not announced, not disclosed, and not flagged anywhere in the listing. We only discovered it after the purchase, when the vehicle was already in our possession. Their arbitration process is a complete joke. It was unprofessional, dismissive, and clearly designed to protect the auction and the seller rather than the buyer. There was zero accountability for a major defect that should never be missed or hidden. This was not a minor oversight. It cost us time, money, and trust. Do not buy from OPENLANE.

BUYER BEWARE! This company does not inspect the vehicles well. You will get stuck with a vehicle that has problems.