OpenlaneReviews of openlane.com

I've bought over 2000 vehicles in last 5 years..they changed there policy to under 6k they wont cover any body damage missed including the frame. Recently bought a colorado truck with all green check marks and anyone that knows colorado trucks have major issues with frames. I get the truck noticed something hanging down without even trying to look and it was the frame pulling apart. I called and they denied the claim saying to bad to sad your fd. This company is a absolute joke . Tyler vansicle claimed there not a auction lmao and its all over there website saying auction .. They make about 200k a year of me alone is the thing and still wont help. Cant get a call back unless they need something its a total scam ..im moving to ACv or just stick with auctions that care and stand behind what is said not yes our professional inspector missed thst and you get screwed. I dont get how this is legal . Everyone needs to team up and start a class action law suite. The inspectors I guarantee from a good source get paid under the table to over look huge issues by dealership. This company is going down and I guarantee I wont stop until they get punished . I dont have 500 million in the bank they will ruin a small business in no time . They get 0 stars . K&K Auto Sales.

i would leave a negtive star this place has went to crap mr tyler is a job bought a truck was greenlight comes to lot and the dam frame was shot and it didnt even pass inspetion here and they claim they dont have to do anything about it TAKE YOUR MONEY ELSEWHERE NOT HERE@!!!!!!!!!!!

I have been a dealer for over 12 years and buying from an open source like Backlots, now Openlane was a great option. However, the last few years have been less than good. They keep adding items that they won't cover, which is a lot now, so please read their arb polices before even thinking of using this platform. They have paid people that inspect the units posted online, it seems that the inspectors don't note issues that Openline won't cover which help to get top dollar for the franchise stores. If you look at the BBB, Openline has a F rating due to not responding to issues. I have bought 100's of units through their site and when there was an issue they would pay me back a portion of the cost to fix it like it was my fault the unit had a problem but now they won't even do that.....Not saying to not use them but know what you are getting into, if you can't afford to eat repairs, don't use this site. I would say I avg around 1 out 3 units had issues not noted.

Openlane code of ethics for dealers stipulates that all known problems with a vehicle must be disclaimed even if it's minor. Purchased a truck and upon leaving the compound it wouldn't shift out of first gear, I'd call that a major disclaimer. Went to arbitration and they found against me. The seller sold the truck in bad faith. The seller should be reprimanded and fined instead of rewarded for this transaction. Spoke to the head of western canada around 2 weeks ago now and no response from him. Have sent numerous emails to arbitration and no response from them. Code of ethics means nothing to this company. They print the word, they just don't follow them. It's all words for convenience.

very bad experience with open lane agents i bougth a vehicle is a pice of trash with no accurate description, and i received a title with a mistake and they do not want to take care of that and fix the title .

Learn from OUR MISTAKE - OPENLANE arbitration is a joke. We bought a 2019 RAM Limited Crew. It was described online as great shape by Openlanes "supposedly thorough" inspectors. Truck gets to dealership, no catalytic converters, manifolds all messed up from whomever stole convertors, and no 02 sensors. Repair ticket is WILD. We reached out within the timeline. Was confirmed by arb rep that truck was sold to us by mistake with no cats, their mistake. Mgr would call us. He offered us 1k 😑😑😑😑😑 Don't get sucked into "we inspect and back our product," because it's a lie. Needs thousands of work and they can't even figure out out to send us the 1k 🫠 Sincerely, an honest Independent.

POOR COMPANY THAT DOESNT STAND BEHIND THE AS DESCRIBED Guarantee THEY SO PROUDLY POST ON THE SALES SCREEN.

Buyer beware, green light guaranteed over $6k purchase price is a joke. I bought a 2022 Toyota Corolla from them with a guarantee there were no transmission issues. The car will not shift without taking your foot off of the accelerator. The RPM's just keep climbing. I filed the claim and it took days before they even attempted to contact me. I had called them 4 times to attempt to get up with assigned arbitration rep. After 5 days of reaching out, He tells me I have to drive it 35 miles one way to get the car checked by a franchise dealer or an Aamco. Both want to know if they diagnose the issue will they be allowed to fix it. (I tell them, I have no idea which is not true) because Openlane will not pay but $95/hour minus a $300 deductible to do any allowed work. The diagnostic fees are on you to pay and no Aamco or . No where in the arbitration does it state you have to go to a franchise dealership. I am very small, and am effected by the time and expense of this MADE UP POLICY. There needs o be a class action suit opened against them because of bias and not handling things the same way, They are going to use mileage and year as a feeble stance where they can bounce around and make different decisions for different buyer in the name of determining what pittance they dole out. The truth is they make it as tough on you to collect and their guarantee means nothing. The arbitrator, Abe, told me on a recorded call the inspectors only drive the car up to 30 mph on the lot so when I was buying an auction car from them, I needed to plan on it needing a transmission. In essence the greenlight means nothing, the stand behind sellers who know there is an issue with a no unwind policy. Once you buy it, you are screwed and there is no recourse. I am going to every review site possible to expose their misleading, lying, crooked handling of claims. You are out a $1,000 bucks on every claim no matter what. They reimburse a $95 bucks an hours vs an industry average of $125-$140 an hour, they give you used part reimbursement (I understand), they pay for no seals or fluids, they force (me) to drive 70 miles on a 100 mile max travel before they are off the hook and they charge $300 deductible to fund the arbitrator screwing you. both Manheim and ACV allow for unwinds, so I will never buy from these people again.