OpenlaneReviews of openlane.com

Titles always late seller % of title delivery far away from accurate and when you call customer service they have no update cause they gave sellers 45 days to deliver title this is pure bullshit

I have had nothing but BS from these guys. Rolled back odometers that they don't do anything about, 2 vehicles that I bought and paid for and went to pick up but 1 of them the dealer sold for more money and the other just relisted it and backed out and it's still available. I had 1 title that took 3 months and they cashed my money anyways. Many are misrepresented. They don't care. I gave it a 2 star because I have made big money on a couple of them because I know how to cherry pick. That really is a star for me not them. One of them was a 2023 Kia Soul with 18k miles on it that they pretended it wouldn't power up to cover up a blown motor. I got the motor replaced for free at Kia under warranty and made $5k. Karma.

Office staff are great. However, it appears they have reduced the shuttles to a single one and today, they only accepted one vehicle stock number at a time with 7 of us in the shuttle. This saw the driver go all over the property even though some vehicles were in the same area. It used to take about 15 mins to get the vehicle and now its often 40 mins to an hour. Very inefficient and costly to dealers. Arguments break out as to who is next to find vehicle as we are all waisting time. This is at the Brampton location.