OpenlaneReviews of openlane.com

Open lane 1 (800) 556-2811. The customer service on the phone is really not up to the task. If you're unhappy with your job, you leave it to someone else's

One of the most untrusted Auctions ever out there. They still pass vehicles as a green light, and when you get the vehicle, you will find out a loud noise in side the transmission. I mean a kid can tell that the tranny has an issue, and they pass it for a green light???. The level of dishonesty is beyond ethical business code. And that's not the only vehicle. 2 more with major issues and they pass them for a green light. I would give them NO STAR if i can. So i confronted the arbitration manager with the truth and demanded a full return of the 2 vehicles. He ended up locking my account and calling our company an unfit dealer for their business. No wounder why there is so many bad reviews out there proving they are the one who is unfit for this industry.

An absolute joke of a company. The cars they sell are complete garbage and all have problems. You will never win arbitration either so don’t rely on that. They will be out of business in a short period of time.

This company has become very hard to work with over the last few years. Wouldn't recommend them.

absolutely the worst experience ever. I have been buying vehicles for 30 plus years. this is the worst platform I have ever used. I am the highest bidder on cars and they won't sell them to me and send me a counter offer. They should have their floor be the opening bid. I think this is a bait and switch set up and might be against the law

Kelly Mariola is Fantastic Thank you for making it easy to do business with so kind as well! Great staff!

This company and the people who sell on here are crooks. Just remember there is a reason they are selling them online and not at the dealership. They will always have an out when it comes to arbitration, and they certainly dont make you aware of it prior to purchase. Just buy on Facebook marketplace, same prices, you can inspect the car, and most people have a conscience

Worst Company ever to deal with. They never give you a phone number to call. Titles are messed up and they won’t help you. Car been sitting a month waiting for delivery and keep getting the same answer. They are trying to find a driver to deliver it. I’m a dealer and we need to report this company to the BBB.