Ooze LifeReviews of oozelife.com

Bought 2 a Panther Black Tanker (would not register) and a Midnight Sun Tanker (registered fine). Neither worked at all. Not sure if charging even worked, PB unit when tried to charge, only had green light lite, the MS unit did something different every time. They do look nice but lets face it can't do much with looks.

I really wished I would have read the reviews before purchasing from this place. Cuz everything I've read is true. They have poor customer service and very rude people working customer service. I have gotten two devices that did not work coming out of the box. And then they're telling me that it needs to be brand new to return it. Apparently they didn't listen to me that it didn't work out of the box. Not one drop of wax has been melted with it. And I'm still waiting on items that I've returned and waiting for labels to send more broken stuff.

Rude and terrible customer service. Products consistently break or do not work well. Customer service is snarky, unhelpful and always has an excuse. I have fallen for this brand a few times and each time it has been a waste of money, will not be making that mistake again.

Awful experience company doesn’t stand behind their product. Customer service is a joke Alexis and Moura honestly all of them are absolutely awful at customer relations and play games during trying to file a warranty claim. Would not recommend these cheap made products and waste of money complete junk and joke of a company. Young nature customer service who email and play games with customers who buy your products. They un away from this company and its products just awful.

I am editing my post on 8/20/2024: I wrote Ooze an email asking about my package winding up in the ether. A new customer rep wrote back! I won't go through the long explanation, but they received my return and I felt assured they would mail me a replacement for my replacement's replacement, but I know to be cautious Here's a follow up on my Ooze battery saga ... So they replaced my battery with another battery that fell apart in about a month. I used their web site to do a standard return, but nothing is standard at ooze, Here's the latest letter: Dear Ooze, I was trying to return my faulty battery After submitting my ID and photos of my defective battery to prove what you already know, you sent me a label and I printed it. As instructed I put the item in a box, labeled it and shipped it from a UPS Store. But I just got a notice from UPS: "The receiver has moved. We're attempting to obtain a new delivery address for this receiver." I have to say this is a change, usually Ooze just sends fake USPS labels that go nowhere, but this time you just moved with no forwarding address! So what address are you using now so I can send a note to UPS and correct this problem For a second you fooled me, I thought you were actually going to stand by your product and your warranty It's nice to be reassured that I was right and buying from you was a mistake that can't be corrected SO WHAT"S YOUR ADDRESS NOW??

Purchased a Duplex 2 that lasted around 3 weeks before it died . Bought all new replacement parts and still doesn't work. Then Purchased an Electro Barrel, opened box , turned on, worked once then quit all together. Waiting on return label and I will give them one more chance then I am gone. How it works out is up to them.Butt, I am really getting quite perturbed....

Terrible company and customer service. There is no "customer service". There are people who will lie to you, but not do anything to help with your issues. I would steer clear of OOZELIFE.COM and all of it's products. There are much better products out there. I'll smoke out of a toiletpaper roll and aluminum foil pipe before I EVER give them my money again.

Like a few others have mention I also had issues with the newest product the DUPLEX2. But Luckily a Customer Service Agent named Valene A :)!!! Who went above & beyond 2 this completely fix my issue!! They have an amazing staff dedicated to realistically fix whatever the issue may be. You just actually have to tell contact them