Ooze LifeReviews of oozelife.com

I ordered a couple of products some seem go work properly some batteries are over heating i contacted company right away about issues out the package not even an hour and gives issues i wouldnt buy there cheap products made in china not assembled properly to function qaulity is made for beginners not professional long time smoker over 25+ years

Bought 2 Twist Slim 320 mah pens at the end of Aug 2024 and one no longer holds charge. I file a claim and I get approved for a replacement, and they send me an email with a “unique code to access my warranty” but the code is a worthless DEAD LINK. Two days later (11/26/24) I refile the claim, receive another approval for the warranty claim, but the email for the warranty claim has another dead link that doesn’t work. So far OOZELIFE is batting 0.000. Update 11/27/24. Link was dead due to my popup blocker, and a warranty replacement has shipped. 1 star is changed to 3.

Purchased a Duplex 2 that lasted around 3 weeks before it died . Bought all new replacement parts and still doesn't work. Then Purchased an Electro Barrel, opened box , turned on, worked once then quit all together. Waiting on return label and I will give them one more chance then I am gone. How it works out is up to them.Butt, I am really getting quite perturbed....

Within a week the charger broke off inside my vape pen, rendering it useless. Sent two separate emails to customer service about it, two weeks later aaaaaand nothing but crickets. The pen was good, while it lasted. If you still plan on buying from them, don't expect any customer support. UPDATE: Nearly a month later, they finally got back to me and shipped out a replacement pen. I'll add two stars for actually getting back to me at all

I had issues when trying to register the product warranty of (2) vape pens that I purchased, and I have to wonder if this is to deter customers from registering their products so that the company doesn't have to be responsible for warranty claims. First, the directions on the physical packages indicate to navigate to a specific url to reach the product warranty page. The page that this takes you to makes it hard for consumers to easily locate the next step, nowhere on the directions does it say that you need to additionally click on customer service tab and navigate to the warranty page, this should be made much more easier to locate for customers that think they are being instantly routed to the warranty page when they follow the directions on the packaging. After locating where the *actual* registration page is, I attempted to register two vape batteries, but shocker, I kept receiving a message on the site saying that the product warranty numbers I was entering was invalid. Additionally, the form requires users to enter their birthdate. This can only be done by clicking the year button backwards in a month-to-month fashion, hence requiring hundreds of clicks to reach the correct year. This could be easily solved by allowing users to select a year from a drop down menu or allowing for a text field that one can enter a year into. The website is extremely poorly designed overall, I'm not sure if this is a result of inadequate website designers or a purposeful move by the company to deter people from registering the products but hopefully ooze makes this right, I don't want to bother buying things from companies that require me to jump through so many hoops when simply registering a product. I did manage to receive a message back from customer service but I probably won't be buying anything from this company for some time.