Ooze LifeReviews of oozelife.com

I have spent a ton of money in the last couple of months with this company. I have spent more time trying to deal with issues such as EVERY device has an invalid serial number. More customer service. I’ve had issues with Sezzle. I move had problems with a fusion kit not working or turning on at all. I placed an order last night and forgot to enter my 10% coupon so I IMMEDIATELY requested to cancel that order thinking that you guys would respect my wishes and so I repurchased the item along with other things as well. Again this morning, I sent ANOTHER reminder email to please cancel that particular order. But not to my surprise, it went unnoticed and now it’s being shipped to me. I also tried to redeem a sticker bundle with the initial 665 points I had. I’m now up to 2500 or so and can’t even use them because the sticker bundle option “page not found”. I’m 43 years old and this is by far the worst customer service I have ever experienced. And the first time it’s been so ridiculous and frustrating that I will no longer be doing any business in the future. I’ll be forwarding this to whom it may concern. Just terrible. Great products but awful customer service.

Premium vape pen price for a product that is worse than the cheapest vape. Mine is 2 weeks old, completely babied, never dropped once and it won’t charge now , hit like it was dying day 2 and had a battery life shorter than gum keeps its flavor day 1. Idk why the worst scam pens are in shops but these are thee worst pen I’ve gotten yet.

I’d give them 0 stars if this was an option. Biggest bullshit company ever. Worst products ever. No customer service for their shitty vape pens. 0 stars review.

Bought 2 Twist Slim 320 mah pens at the end of Aug 2024 and one no longer holds charge. I file a claim and I get approved for a replacement, and they send me an email with a “unique code to access my warranty” but the code is a worthless DEAD LINK. Two days later (11/26/24) I refile the claim, receive another approval for the warranty claim, but the email for the warranty claim has another dead link that doesn’t work. So far OOZELIFE is batting 0.000. Update 11/27/24. Link was dead due to my popup blocker, and a warranty replacement has shipped. 1 star is changed to 3.

Placed order. Took a week to ship then tracking didn't work. Never arrived. Sent a mail to customer service, said it was delayed in shipping. Never arrived. Email again. Said don't work, you took the insurance for that. Sent me a link to fule a claim. Link doesn't work. Just leaves you hanging. Emailed again. No response. 2 months now. No product. No help. But they sure took my money the day it was ordered. No problem there. Despicable!!

I got a duplex 2 I now have 3 that are broke ! Where the coil screws in the glue comes off no matter what when it heats up . They wrote me back and told me to use it on green they r sorry thay can't help me I have pics of her text and pics of all 3 devices do not waste ur money the duplex 2 it will break or atleast come apart from heat I can't post my Pic for some reason or I would put them up too

This company! I had a resin vape pen. after 2 months it stopped taking a charge. I sent them a video of the problem and somehow they came to this conclusion: that I got it wet. Wait. What?? So now they won't honor their warranty and I'm stuck with a pen that won't charge.

Unfortunately, my experience with Oozelife has been nothing short of a comedy of errors, primarily thanks to their customer service, which is frankly a farce. I had the misfortune of dealing with Alexis, whose professionalism left much to be desired. As many others have noted, Oozelife seems to excel in the art of deflection when it comes to addressing missing packages. I ordered a gift that was supposed to be a delightful surprise, but instead, I found myself ensnared in an endless loop of excuses. Alexis informed me that a replacement was sent—despite my clear indication that I didn’t need one—and, surprise, I never received it. After countless back-and-forths with Alexis and their delivery insurance company, I finally received the same claim code I had been given previously. Frustrated, I attempted to use it again, and miraculously, it worked this time! But let’s be real: the entire process has dragged on since September 3rd, and here we are on September 25th with no resolution in sight. To add insult to injury, I was informed that because I exceeded the seven-day window, I wouldn’t be eligible for a full refund—despite having paid for expedited shipping. What a clever business model! It seems the only winners here are the ones orchestrating this debacle. Honestly, it’s hard to take their glowing reviews seriously; they feel more like a marketing ploy than genuine customer feedback. If you value your time and hard-earned money, I strongly advise you to steer clear of Oozelife. Trust me, this is one company you want to avoid if you don’t want to end up in the same tangled mess I did.