Ooze LifeReviews of oozelife.com

I'm really not sure what all these people are going on about. I got a glycerin bong and works great. It must've gotten weakened in shipping or maybe I tapped it just right moving it from the freezer (I Never had a hard tap on anything). It sprang a leak in the glycerin though and slowly lost all of it. I asked for a new one as I had it only a week and hadn't mishandled it in any form and they obliged. Not only did they oblige but they did so in a timely fashion. Maybe they have a new customer relation person but they are ACES!!!

Terrible!!!! Basically forced into buying my 2nd because that was all that was available. Both pens couldn't even finish off 1 used cart.

2 batteries in the last week and neither will charge. Brand new out of the box and already broken. Don’t waste your money. They should be put out of business.

I guess I got lucky and customer service responded after only a week... but even then to get a replacement that is covered under warranty, they expect you to pay the shipping and handling as well, I guess paying half price for a new one is better than full price Update... they mailed me a pen that already broke before I got to charge it one time.

Stopped working after 3 charges. Contacted Ooze for warranty, they wanted $8 to ship me a new one (the item only costs $18 and weighs a couple ounces). That would be over half the value of the item itself, so what's the point? I offered to pay $3 of the shipping instead. They declined, incredulous that I wouldn't be happy getting a free (actually it's $8 in shipping) replacement for the $18 junk they sold me. The rep wrote: "We followed the steps of the warranty program that are explicitly stated on our website. We also totally understand that we will win some and we will lose some and that we cannot please everyone. Best of luck!"

Like many others here I had a defective item from Ooze. I filed a warranty claim back in January and still no word from them at all. There is no phone number to contact them and no way other than the contact form on their site that apparently just gets thrown into the void. I paid good money for these products and this is the second time this has happened in the last year. I’ve reached out numerous times in the past few months to no avail. I love how active they are on social media, yet completely absent to support their customers who buy their awful products. Never again will I waste my time with this company.

Purchased the new pronto and got two half assed hits before it died. Tried to contact ooze for warranty or replacement. Good Luck getting anywhere with them. It just will not happen. As bad or worse than Kind Pen.

I bought 3 batteries from this place (Twist, Novex, and Pronto) charged them up tried turning them on and nothing. Literally wasted 70 dollars for 3 dead batteries, Oh! customer service doesn't exist so don't waste your time. You are better off searching for other TRUSTWORTHY retailers because this site is nothing more than a scam to grab your money and run.