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Non existent customer service
I’ve had an Ooze battery for a couple years, but didn’t use it until very recently, when I was able to obtain cartridges of medical oil. Then it started blinking. And blinking. So, I filled out a warranty claim. Got the automated response, “if you don’t hear from us in 72 hours, check your spam box”. Well I did that. Nothing for two weeks. After scouring the website and finding the only way to contact them is to file the same claim, I did, with reference to the original. No phone number listed, no other email but that one. Then I found their email to customer support, which had their hours listed. Huh? Why put hours on an email address? Anyways I wrote them about it. And wrote again, adding the details I forgot to add. As of this Monday it’s been a Month since I originally filed the warranty claim. And 4 emails later, nothing in my spam from them, nothing period. So I went on a hunt today for their phone number, which is noticeably absent from their website, everywhere on their site! I paid good money for a battery that now is useless. Based on the reviews in here, I want a refund, not another Ooze battery. A few minutes later: I looked at the profile here about how many ratings are listed, what score, etc. Ooze has NOT responded to any in the last year, which is about when they started collecting them. So obviously Ooze doesn’t care about their customers. 🤬 We’re on our own, it looks like. I clicked for them to send my review to Ooze, and I sent my emails I’d sent to customer service to the email address listed. So we will see. Good luck.