Onward TicketReviews of onwardticket.com

Update: OnwardTicket contacted me after investigation on my issue and explained as follows: The investigation revealed that 2 of the 3 tickets were booked for 48 hours. I had misunderstood that all 3 flights were booked for 14 days. My sincerest apologies for the poor review. They were honest and transparent about the misunderstanding that had happened. Especially about the correct reservation that kept getting cancelled on the airline's page. They explained that the flights cancellation can happen due to "auto-canceled by the airline due to different reasons (overbooking, flight cancellation, covid situation etc.)" The support team had so much patience with me. After confirming that there is indeed a mistake, they gave me some options to decided. After getting in contact with the consulate, I had chosen to cancel all bookings and request for refund. Which they process very quickly. Thank you very much for the support Marie and support team. And I am truly sorry for all the confusion. Original: I bought 3 reservation tickets on 25th May 2022, with the option of 14 days validity. The reference codes were invalid when I checked it on the airlines. These tickets are for Visa application, I'm now having difficulties trying to resolve this issue. When I checked the reference number again yesterday, 2 of the bookings are canceled and other booking was not found. I do not understand this as I booked it for 14 days validity. It's only been 8 days. I've sent emails and messages, but no respond yet. Not sure how others manage to reach out to the support team. But I'm having little faith in their service already. Hopefully they will contact back soon.

Update: OnwardTicket contacted me a few hours after my order and explained the issue as follows: "...sometimes the airline company adds a second pnr number. You can retrieve it on checkmytrip then use it to check your reservation on the airline website." They also re-booked my ticket to Qatar Airways for my convenience. Since I no longer needed the ticket, I asked if they could cancel the booking and refund the extra $17 fee I paid for 2-week validity. They went a step further and refunded my entire order worth $31. (I received the refund 4 days after their e-mail.) Great customer service overall. I hope that they place a disclaimer on their website about the possibility of a second PNR, so that future customers in the same situation can be reassured. Original: I purchased a ticket for visa application. They sent me a Gulf Air ticket with a PNR consisting of 4 letters and 6 numbers. However, when I tried to verify this on the Gulf Air site, a warning appeared stating "Booking reference consists of 6 letters only". I emailed them, used the contact form on their site, and they have not responded.

Edit : - Onwardticket.com contacted me, explained what happened and provided a refund. Their customer support is really excellent. - Their service only works for Visa applications. Not to provide you with a return flight ticket to show once you're at the airport. It seems I misunderstood. Previous answer (left here for transparency purposes) : I tried using it when going to Dubai but it was refused at check-in. They said it had no e-ticket number and I had to book another flight on the spot on my smartphone or they wouldn't let me get in the plane.

This is a great service - and completely efficient and legitimate. My son needed to present an onward flight from the Philippines on arrival and was going to buy a ticket and cancel within 24 hours - this method of paying a fee and letting Onward ticket handle the cancellation was much safer in terms of not risking getting the cancellation money back and could be purchased for peace of mind earlier in the long multi transfer flight. I will definitely recommend this to others. Really excellent - and thanks to the other reviewers on here as it put our mind at rest about the website when buying.

Hice una reserva de un vuelo directo de Barcelona Argentina, y en menos de unos minutos me llego la reserva de Iberia, la cual pude acceder y modificar datos. La verdad estaba un poco desconfiado, pero funcionó a la perfección. El agente de Migraciones me solicito la reserva de vuelo de regreso y también la chequeó y no tuve inconvenientes

Good experience and customer support was very helpful with an issue I had with my booking.

Excellent service, fast reply and very professional. Verifiable airline bookings perfect for world wanderers who want to extend/apply for visas and need a forward ticket to do so.

Finally they understood what went wrong and was kind to refund my money and even offered free onward ticket for future trips. Original review below: I booked an onward flight Monrovia, Liberia to Tbilisi, Georgia. My flight segments are Monrovia, Liberia to Abidjan, Côte d’Ivoire, then to Dubai, UAE and finally to Tbilisi, Georgia. There is missing flight segment from Monrovia, Liberia to Abidjan, Côte d’Ivoire. I can not find it at Côte d’Ivoire Airlines! Nobody fixes it! Nobody offers to rebook my onward flight or even refund me. They are not there when I needed them the most during my check in for my flight to Liberia!!!