ontechsmartservices.comReviews of ontechsmartservices.com

THE WORSE SERVICE EVER STAY AWAY. My doorbell isn’t working at all and they said they would refund me. I called back and they’re giving me the run around saying I have to wait to be contacted by a supervisor. A whole month later I still haven’t been connected . I’m out of $200 dollars

Paid for an online consultation for a smart security system. The technician showed up in a Dish Network truck. When I asked about it, he said "Oh, we do everything." The consultation consisted of him spending most of the time searching on his phone and I had to ask him if he wanted to look at the property. I got frustrated and sent him away. I would not trust this company installing a security camera system in my home.

Technician never came. No one called. I received an email just a few hours before they were supposed to come confirming that they were coming, and then they never showed up. Their call center employees people with very difficult to understand Asian accents. They said they'd call me back but never did. DO NOT USE THIS COMPANY!!

Ordered an AirTV to be shipped. Paid extra for 2-day air. Did not receive the package after 3 days. Called and was told it would be there that day. Asked for a tracking number and was told there Isn't one but to call back if I don't receive it by the end of the day. I didn't receive it and called back the next morning. Was told it would be 7 to 10 days to track down my order. I asked to cancel the order and be refunded. They refused to do so and said I needed to wait the 7 to 10 days and when I receive it I can ship it back if I don't want it. I asked for a supervisor and they refused to transfer me. So, I am paying for express delivery for nothing, and can't cancel my order. This place is a SCAM!

Paid almost $500 for a few things to be installed. 8 weeks after ordering, they have never come to my house and have been no-shows twice for scheduled appointment windows. They keep telling me after the missed weekday appointments that the technician had a family emergency. And then they schedule for 3 weeks out. After all this nonsense I have just cancelled my entire order. But seeing other reviews, I guess I am lucky they didn't show up and break something. AVOID!

I booked them for a camera install for our backyard. The tech improperly installed the camera punching 2 extra holes into my siding and he screwed the cord on the internal side into painters tape in a hallway we were painting at the time. It made no sense. OnTech refused a refund, offered a new tech to fix it but I had already made the repairs. They are not professionals. Do not use this service.

I had installation scheduled for some time, but an hour before the tech was supposed to arrive they rescheduled without notice to me. I'd taken the afternoon off just to be at home during the installation. Also, I'd scheduled it so the doorbell camera would be installed before leaving on vacation - which it won't be now. Even worse, when I called to try to get information about the rescheduling, the phone agent was not helpful at all. I will never use the Google Store or these guys again.

I hired Ontech to install our Simplisafe system. The door & window sensors have a tape for temporary alignment, then screws for permanent alignment. A few days after they activated the system, I was getting alarm notices from Simplisafe. Apparently they only used the tape to install on the overhead doors, and the sensors fell off. In chatting with Simplisafe, Ontech had also installed the base station incorrectly!! I worked with Simplisafe to get the system working correctly and then called OnTech requesting a refund!! OnTech said that they would have sent another installer to fix the problem, but they don’t issue refunds. Why not do it right the first time?? I’d never use them again!!