ontechsmartservices.comReviews of ontechsmartservices.com

Do not trust their services. Poor customer service

After reading some reviews that they are not recording correctly email addresses. I had this exact issue when requesting advisory service. I cancelled my service $49.99 minutes after not getting email confirmation and when confronted rep he said may take 24 hours. Now I’m in delema and does not make any sense to correct their mistake and resend the email confirming my request for advisory service. Without any email confirmation requesting a advisory service and then canceling, a credit card dispute is in question…?

I did not get the service I paid for. I paid for a ring video doorbell installation. Tech was here for 15 mins and did not do anything I asked. He mounted it differently then what I asked. The 1 most important thing I hired ontech for was to hardwire the ring doorbell AND IT IS NOT HARDWIRED!!!! He had no tools at all. No face mask, no gloves, no shoe coverings and no hand sanitizer. I COULD HAVE DONE THIS JOB MYSELF BETTER and I have on the last one that Ring replaced due to battery malfuction. They have a guarantee but I just want a tefund because I dont trust the next tech they send at all. I dont trust the skill level of the techs at all. Unprofessional. $141.69 after tax for install to be completely wrong. I dont want them back to my home again. I live in an apartment and I cant keep mounting and unmounting this doorbell because their incompetence.

scam, avoid !

DO NOT PURCHASE THE NEST SMOKE DETECTORS. Not only do they not function properly but the OnTech service is deplorable. I've been on the phone with these obviously ill informed employees a dozen times over almost 2 weeks. I wait, am put on hold, sent to another person. I was told they'd email me mailing labels to return the malfunctioning detectors. I have yet to get anything from them. I know when I call that I'll be put on hold and passed around with no respect. I can't wait to get On Tech OUT OF MY LIFE. I am a respected business woman and I'm spreading the word. ONTECH HAS NO IDEA WHAT IT'S DOING. Or maybe it's just a scam business?

Ordered Smart Security Camera. Product met expectations and delivered on-time, kept informed of delivery process.