ontechsmartservices.comReviews of ontechsmartservices.com

Ring sells very good products, but sends third party companies (On Tech) to install them, with poor safety skills. Unknown of course to me, the customer, until after the 60 day installation warrant expired. No accountability by either company. Disappointing. The tech plugged 2 outdoor cameras at my house into outdoor outlets that are not meant for permanent installations, open to humidity, moisture, water, dust etc. Of course I trusted their judgement, even after I asked if using a low level visible outlet was appropriate. Their answer? "Well if someone is going to tamper with it they would already be seen by the cameras before reaching it" How about if they cover their head or wear a costume? Then what? They were clearly too lazy to drill holes in the wall to run the cord to a safe indoor connection as they did for another camera. And to justify their action with a cheap excuse that puts my family in potential danger for vandalism, theft, not to mention fire! This problem has been brought to my attention by workmen I hired for other purposes, who just see that set-up and ask "Who installed these cameras? It was not done right" which caused me over time to believe this must really be a problem. So I now swallow the cost of getting both cameras properly re-installed. Ring deferred to OnTech, and On Tech was happy to say "you're outside of warranty" Lesson learned? You have to fact check everything down to the very installation of your product, within 60 days. Maybe I needed to take a course in proper camer installation. Don't trust anyone, as there is no accountability. They are probably still creating installation hazzards in peoples' homes, unknown to the unsuspecting owners.

I had an appointment with OnTech today between 10-12. That was updated via email to be 9:45-11am. It’s now 12:50 pm and having called 3x i still have no tech and now being told he will not be coming today because my appointment was changed to another day! This company seeemingly cannot REACH their own associates to check their whereabouts or explain their delay. Very poor impression of this service company.

Very poor service from the on-site technician and almost as bad service from the customer service lady.

Caveat Emptor (let the buyer beware)!!!!!!! This company's service is absolutely abhorrent. We had On Tech install a surround sound system, a security system, and an Internet boosting system called Nest. When we called customer service at On Tech, we were told that they do not warranty the sound system, or the Nest system. One of the surround sound-speakers is blown and not working. This was 35 DAYS after the installation. They said they do not warranty these parts. They said WE have to take care of calling the manufacturer to deal with this issue. The Nest system turned out to be incompatible with our AT&T Wi-Fi. We were told that WE had to call Nest To have their units returned. This company is very happy to come out do their installation stuff and then take your money. Subsequent to that, they will not stand by their installation or the products that they install whatsoever. If you're thinking about using this On Tech I would absolutely find another company to do the work!!!!!!!

If I could I would give a "negative" 5 star review. OnTech are full blown scammers. I paid upfront for a Ring Doorbell Camera installation. The appointment calendar they have all charge $20 to make an appointment and then an upfront cost also in full for the service (Note: All before even arriving). They do not communicate with the customer regarding where and how the customer requires the Ring Camera to be positioned. In my case the only communication I received was a text stating the Technician would arrive in 45 minutes. So when he arrives he asks about my Ring unit and I tell him I purchased a hardwired product which needs power to a 16volt Transformer and then the 16 volt wiring goes to the Ring Camera unit. He then proceeds to tell me I should send it back and get a battery powered unit. Explained I did not want that option. He then says he can connect to my existing trigger Doorbell by my front door. I showed him there is an Italian post that would severely restrict the view I am want to monitor. He acknowledges that but continues to try and con me to just mount it where it would be of not much use due to only picking up about 50% of what I needed to be monitoring. Long story short he canceled saying he could not do the installation.and he also does not have the tools. OnTech refuses to refund me the appointment fee "even tho their Technician canceled They should absorb the cost due to their Technicians inability to do my install. BUYER BEWARE: DO NOT DO BUSINESS WITH THESE CHEATING UNETHICAL CROOKS. Find a professional company to take your business and hard earned cash. Ashley H

Horrible. Waited nearly an entire day for appointment for an install, just for it to be delayed numerous hours. Called for rescheduling and customer service was horrendous. Will not be rengaging.

DO NOT use this company! After waiting 3 hours, tech did not show up. Rescheduled. Tech came but placed order incorrectly so on third visit job (new tech) could not be done. At that point we cancelled the order (security system install). Paid $1100 in advance (do not do this!!!) and have tried several times to get a refund. They've given one excuse after another. Still waiting. BBB shows several complaints. The whole thing has been a time-consuming, frustrating, waste of time.

I live in the Denver area and I had a very respectful tech (named Whit) call me when he was leaving to head my way and he arrived on time. He mentioned that he could not take any calls while driving due to company policy.... that tells me this company values the safety of its employees. After Whit arrived, he resolved my problem, and I was very happy with his thoughtfulness and professionalism.